Find out more about successful chabots from our customers and updates about LoyJoy.
Zurich Edge is digitising customer interaction in the APAC region and replacing static forms with an AI-based conversational agent from LoyJoy, which enables intelligent partner onboarding, product enquiries and service processes directly via chat in four markets.
LoyJoy is proud to be featured as a leading solution in the new OMR Software Guide on ‘Artificial Intelligence’ for revolutionary, automated customer service via chat and voice
We show you how to connect your tenant to Claude and query analytics, processes, and your knowledge base in natural language. Permissions are respected.
We’ve had two successful days at data:unplugged 2026, and a lot has happened once again. The highlights this year were the joint presentation with our client TRUMPF and our masterclass.
Last week, we published four exciting new case studies on our website.
We will be back at data:unplugged with LoyJoy again this year. This time, our booth has even doubled in size.
Our CEO Ulf took to the stage at SPOBIS 2026 alongside Merlin Klüver from 1. FC Köln and, in our slot “More than service: 1. FC Köln's AI chatbot,” demonstrated how the club has used a LoyJoy chatbot to reduce the strain on its service while strengthening its emotional connection with fans.
The first release of 2026 brings numerous new features to LoyJoy – including smart agentic AI with multi-step actions, sentiment analysis, and Excel export.
Theory is good, practice is better. In the first half of 2026, we will be on stage in Germany. Here you can find out where to meet us.
Auxie is an AI-powered chatbot specifically designed for children. It provides a safe and secure environment where children can ask questions and learn.
Paul Hartmann AG impressively demonstrates how AI can be used in the medical field: Its AI solutions Eva and Zoë have now been recognized as finalists at the prestigious 2025 A.I. Awards by The Cloud Awards in New York. Learn how Hartmann leverages LoyJoy AI in wound care and medical training.
The future speaks with your customers: Preview of the new LoyJoy Phonebot. Thanks to the AI Agent module, a truly intelligent phone assistant.
How R+V Insurance is revolutionizing employee experience with the AI assistant 'Lazlo' – turning administrative tasks into engaging conversations powered by LoyJoy.
Thanks to Agentic AI, your AI agents can now act more intelligent and independently handle complex requests. Learn more about the new possibilities!
Discover three new detailed success cases from LoyJoy customers in banking, streaming, and healthcare – featuring concrete success metrics and implementation details.
Discover the exciting collaboration between LoyJoy and ALDI Nord in our latest success story – see how ALDI Nord uses conversational AI to engage customers.
With our September release, we are introducing two groundbreaking features: Agentic AI, which makes your AI agent even smarter, and versioning, which gives you full control over your changes.
Vaillant has partnered with LoyJoy to develop innovative projects aimed at optimizing user experience and actively shaping digital transformation in the heating sector.
Together with LoyJoy, R+V has developed the digital AI assistant Emmie, which supports questions about pet insurance.
Cognigy has been acquired by NICE. Discover why LoyJoy is an independent, European alternative for chatbots and AI in customer service.
Our CEO Ulf Loetschert & our CTO Dr Ulrich Wolffgang were guests on the data:unplugged PODCAST and talk in episode 201 ‘MCP makes it possible’ about why the Model Context Protocol (MCP) is the USB-C connector between AI agents and software.“ .
LoyJoy was recognised as ‘Top-Rated Chatbot Software Q2/2025’ by OMR Reviews – find out why customers rate LoyJoy as the leading Conversational AI platform.
We will be on site on 24 and 25 June 2025 at the Customer Management in Insurance trade fair congress at Versicherungsforen Leipzig.
LoyJoy integrates MCP and becomes an AI platform that connects systems, automates processes and opens up new application possibilities.
Our CEO Ulf Loetschert was interviewed for the Deutschlandfunk podcast ‘KI verstehen’ – sharing insights on AI in SMEs and the opportunities of Conversational AI.
In the past, like most chat widgets, LoyJoy used an embedded iFrame. It helped deal with browser inconsistencies, but the solution was never ideal: styling and tracking were limited, content security policies (CSP) required workarounds, and the iFrame always felt like a 'foreign body within a foreign body'.
Customer service has always been a decisive competitive factor for companies, and small and medium-sized enterprises (SMEs) in particular have a major advantage here...
LoyJoy chats already meet key requirements of the German Barrierefreiheitsstärkungsgesetz – helping you stay compliant while delivering a user-friendly experience.
Our special highlight: The presentation by our customer RTL+ on the success of LoyJoy with generative AI in customer service.“ .
With the introduction of the new e-POWER technology, Nissan combines the best of both worlds worlds - the advantages of electric mobility with the convenience of traditional refuelling. 🔌⛽
The digital world is evolving rapidly, and with it the requirements for security and resilience are also growing. Especially in the financial sector, the European Union is setting new standards with the Digital Operational Resilience Act (DORA). We are pleased to announce that LoyJoy is DORA Compliant!
LoyJoy is starting 2025 with a number of exciting innovations 🚀 aimed at helping companies optimise their customer interactions.
The 2024 Advent calendars and Advent competitions are an impressive example of how the LoyJoy Conversational Platform helps companies create interactive and personalized experiences. “ .
The latest issue of IHK Magazin reports on how Westfalen AG is transforming the company's customer service and digital sales through the innovative use of the LoyJoy Platform chatbot.“ .
At the Zurich Innovation Championship 2024, we presented two exciting cases together with Zurich Group Germany.
Join our 45 minute webinar to learn how to build your own generative AI chatbot in just 30 minutes with LoyJoy.
In the Datenbusiness podcast, CEO Ulf Loetschert talks about LoyJoy's beginnings, the use of generative AI in chatbots and the future of customer communication.
Paul Hartmann AG has taken a significant step towards pioneering customer communication in collaboration with LoyJoy.
As part of Future Finance Day, our CEO Ulf Loetschert will lead a hands-on workshop on creating Gen AI chatbot prototypes.
RTL+ relies on LoyJoy to boost customer satisfaction. Discover how generative AI revolutionizes RTL+'s customer service.
With LoyJoy's Advent calendar templates, you can surprise your customers every day and collect valuable data. Learn more about the four options we have prepared for you!
LoyJoy has integrated three new Large Language Models (LLMs) in one day: Llama 3.1 405b, GPT-4o mini and Azure GPT-4o, now hosted in the EU.
The FH des Mittelstands and LoyJoy have developed a chatbot solution that offers students help within scripts and other study-relevant documents.
The integration of Meta's Llama-3 70b into the LoyJoy Conversational Platform offers a new LLM, hosted by our German partner primeLine AI in Limburg an der Lahn.
We are excited to introduce two significant improvements that will enable your customers to have an even better Conversational Experience.
A successful insureNXT 2024 in Cologne is behind us. We were not only able to operate a booth, but also to hold a masterclass. 🚀
Als einer der globalen Gewinner der ZIC 2024 wird LoyJoy an einem viermonatigen Accelerator teilnehmen, um die Zukunft der Versicherung mit Conversational AI voranzutreiben. 🚀
LoyJoy introduces a new and improved WhatsApp integration that enables businesses to create powerful conversational agents on WhatsApp. With the seamless integration of the WhatsApp Business API, businesses can connect their chatbot directly to WhatsApp to automate and streamline customer interactions.
LoyJoy integrates the latest large language models Llama-3 from Meta and Claude-3 from Anthropic as well as the latest GPT Turbo models from OpenAI and Microsoft Azure (hosted in the EU) into the LoyJoy Conversational Platform.
LoyJoy is a member of DigitalHub münsterLAND, a community that promotes digital innovation and collaboration between start-ups, companies and institutions. As a member, LoyJoy brings its expertise in AI and chatbot solutions to contribute to the growth and success of the digital ecosystem in Münsterland.
At our 45-minute masterclass at insureNXT in Cologne, you will create your own Gen AI chatbot prototype on the LoyJoy Conversational Platform.
Retrieval Augmented Generation (RAG) is a cutting-edge technology that combines information retrieval with LLMs to generate precise and context-related answers. With the help of the LoyJoy platform, companies can use RAG to connect their own knowledge database with the AI system, creating personalized customer experiences without requiring technical know-how.
Anthropic has set a new milestone in AI development with Claude 3. The three powerful models - Opus, Sonnet and Haiku - often outperform competitors such as GPT-4 and Google's Gemini 1.0 Ultra in benchmarks. The new connection to the LoyJoy Conversational Platform opens up new possibilities for customer communication.
Westfalen AG uses the LoyJoy Conversational Platform to develop a chatbot powered by Generative AI from ChatGPT for lead generation and customer service.
When prompting GPT for a production environment, it is important to consider some key points to ensure the best results. Learn how to structure your prompts for optimal performance and robustness.
LoyJoy shines in the German preliminary round of the Zurich Innovation Championship 2024. We are among the winners and can represent the Zurich Group Germany in the global competition.
Together with our partner Trianel and Stadtwerke Herne, we are enabling the use of AI in customer service for municipal utilities with an innovative AI chatbot called Erna.
From ALDI Nord to CosmosDirekt, our customers once again created amazing Christmas campaigns. From driving customer engagement to winning newsletter subscribers, LoyJoy helped the brands reach their marketing goals.
What will the insurance industry look like in 2028? Discover key insights from the "NEXT Distribution 2028" study by InsurTech Hub Munich and Roland Berger! As part of the NXT:Distribution program, LoyJoy is at the forefront of these changes.
LoyJoy embarks on a transformative journey in the insurance industry by joining InsurLab Germany, marking an era of innovative collaboration and digital advancement.
Meet us at this year's VillageCon 2024. Focusing on the future of IT, our CEO Ulf Loetschert will talk about "ProcessGPT - making business processes smart via chat and AI".
Join us at GATES Community Day on January 17, 2024, for a transformative experience with industry leaders and experts, focusing on cloud-based billing, AI-driven communication, and digital engagement in the energy sector.
Embark on a festive journey with ALDI Nord and LoyJoy, and make every day of this holiday season a delightful surprise. Happy holidays, and good luck with the ALDIventskalender! 🎁✨🎉
With the power of the LoyJoy Platform, leading brands such as Eucerin, BRITA, CosmosDirekt, Volksbank and others have created cheerful Advent Calendars that exceed expectations.
Introducing LoyJoy's Writing Assistant: Transform your chats into enchanting conversations. Add magic to your customer interactions and make your chatbots smarter with the latest update!
Take a look at five incredible customer success stories that show how brands have successfully turned conversations into conversions using the LoyJoy platform.
Discover how five different brands are using the LoyJoy platform & the generative AI of ChatGPT to boost their customer experience.
Diamant Zucker offers a personalized recipe finder based on the LoyJoy platform, in which the ChatGPT AI is integrated. Try it out and be inspired!
OpenAI unveils ChatGPT's groundbreaking voice and image recognition and image creation features. Explore the next frontier in AI-human interaction.
Boost your enterprise-level automation and integration with LoyJoy's newly launched Workato Process Module.
Integrate more than 3,000 apps into your LoyJoy experience with the all-new Zapier Process Module – and automate your workflows without any coding knowledge.
We interviewed Ben Polter, Global Digital CRM Manager at Beiersdorf AG, and talked about their experience with LoyJoy. Together with LoyJoy, Beiersdorf implemented the Real Madrid X NIVEA MEN Fanclub for the Spanish Market.
On September 20 and 21, it's that time again: DMEXCO - Europe's leading digital marketing & tech event! Meet LoyJoy at DMEXCO in Hall 6.1, Booth B-028. Find out more in the blog post.
In a recent enlightening video interview, Anna Schweifel from zeb sat down with Ulf and Ulrich, the founders of LoyJoy. The conversation delved deep into the transformative potential of chatbots, especially with the advent of ChatGPT.
At the DMEXCO 2022 in Cologne Ben Polter, global dCRM Manager at Beiersdorf AG, held a Masterclass about the cooperation between NIVEA MEN x Real Madrid and LoyJoy.
The LoyJoy Event Season 2023 is starting soon – meet us at industry events, experience live demos, and discover the latest in Conversational AI. We look forward to seeing you!
Are you looking to build a chat with the LoyJoy platform that not only stands out but also drives engagement and delivers impressive results? If so, you've come to the right place.
With the August 2023 Release it becomes even simpler to use ChatGPT to improve your customer experience. Personalize your Conversation with LoyJoy!
In this post, we take a look at how to easily create your company's chatbot with GPT AI (ChatGPT-3.5 or GPT-4). The chatbot only answers questions related to your company, nothing else. The data sources used are your websites, documents, and databases. You can quickly automate your service, marketing, HR and sales processes by integrating with existing systems using LoyJoy's no-code platform.
As ChatGPT has become one of the most widely used AI tools, more and more companies are concerned that using ChatGPT for their business does not comply with the GDRP. In this post, we will take a closer look.
With our new 2-factor authentication, logging in to the LoyJoy Platform becomes super easy and extra secure!
The e-Bot7 platform will be permanently discontinued, many companies are looking for a suitable replacement. Can LoyJoy fill this gap and should companies consider switching?
LoyJoy has been selected to participate in InsurtechHub Munich's NXT:Distribution program, where we will focus on developing innovative solutions to enable a seamless hybrid customer journey in the insurance industry.
OpenAI technology enables smart chats on websites, apps and social media channels in the LoyJoy Platform.
LoyJoy is now offering their customers exclusive access to the same technology behind ChatGPT. LoyJoy's Conversational Platform combines chat-based process automation, the AI behind ChatGPT and live chat, enabling companies to communicate with their customers more efficiently and effectively.
Like ChatGPT, but exclusively for your company. Sign up for the free webinar now and become one of the first users. Use GPT-3's revolutionary AI technology for your business.
2023 starts off with our winter release. Happy new year and to great conversations! Here's how to get the most out of the latest LoyJoy release. Check out the brand new knowledge feature and discover the Live Chat 2.0.
🚀 Today's the day: LoyJoy Summer Release 2022! During the last few weeks, we have spent much time developing the new process editor for LoyJoy – and today it is launched 🎉🎉 Check out the Highlights in this blog post and learn all about the new possibilities of the LoyJoy platform.
To be online successful, you must have a compelling sales funnel, they say. The sales funnel is a big trend that has emerged in recent years. Sales funnels are great and we can't get past them. But what lies behind the hype? In this article, you'll find out more about sales funnels and how to use LoyJoy as one.
During the last few weeks, I spent much time developing the new process editor for LoyJoy. The ultimate goal was to develop a process editor that is easy to understand for non-technical people. At the same time, it should respect the BPMN standard to allow people to create more complex processes that suit their business needs. Strategically, this is a huge step for LoyJoy. It takes process creation to a new level.
On September 21 and 22, it's that time again: DMEXCO - Europe's leading digital marketing & tech event! Finally back on-site in Cologne. Meet LoyJoy at DMEXCO in hall 6, booth D029a. And don't miss our masterclass: "How NIVEA MEN and Real Madrid use conversational marketing to increase conversion and consumer engagement". We have reserved some free tickets for you. Find out more in the blog post.
Carsten Akman from Deutsche Telekom rocked the stage at the Connected Customer Event in Berlin, talking about success cases from the cooperation with LoyJoy. Since 2020, we have been implementing a growing number of joint cases. One highlight is the Advent calendar with almost 1 million participants and a daily shift in sales.
Absolutely MAD! 🎉💥 What an incredible three days at MAD//FEST in sunny London it‘s been 🇬🇧. We were proud to have our own picnic table instead of a booth. The famous LoyJoy Raffle was very well received - maybe even too well since we didn‘t have any unicorns or llamas left in the end 🦄🦙.
We interviewed Johannes Friess, Digital Innovation Manager of Savencia, and talked about their experience with LoyJoy. Just 6 months after a successful PoC with the world’s first chatbot advent calendar, Savencia moved all activation measures across all brands onto the LoyJoy platform.
OMR is the biggest knowledge and inspiration platform for the digital and marketing scene in Europe. And LoyJoy was part of it! 🎉 Finally - after the forced covid break- back at OMR with a booth and a unicorn raffle. And more information in our following Insider OMR report...
Boost the fun and joy of your customers with the brand new Lottie animations. In this blog post, you will find out how to insert the Lottie animations in just 3 steps. Have fun! :)
People are talking about NLU, PWA, and chatbots. And you stand there and have no idea about what is going on. This blog post will help you answer all those question marks in your head. So let's start off directly: What you need to know...
Build your experience faster, smarter, and easier with the new LoyJoy Template Store. 28 brand new templates enable you to create experiences with just one click.
How can consumers be successfully reached? This is a question that marketers have been grappling with for decades. Learn how to achieve your marketing, sales, and service process goals by means of LoyJoy's Top 5 Success Stories.
Nature is growing and so is LoyJoy. The LoyJoy Spring Release 2022 brings you new possibilities to wow your customers. Check out the Top 5 Highlights and find out everything about the new Google Maps Places Module, the PDF opportunity, the individual branding, and much more.
Do you know what a "Conversational Platform" is? And what does the weekly Münster market have to do with it? This blog article explains in a simple and accessible way for everyone what a "Conversational Platform" and what a "BPMN Engine" is.
We are really excited about this new release. Check out the Top 5 Highlights below and find out what you can expect from now on. Don't worry, below you'll find an FAQ for any questions you might have.
Nowadays, many people talk about Artificial Intelligence. They discuss robots and chatbots. But what the heck is all this? In this blog article, we explain the words "Chatbot" and "Artificial Intelligence" in our own words in an easy way accessible to everyone.
More and more brands are using chatbots on their websites. Study after study shows how important a chatbot experience is to today’s consumers. We've picked out the Top 4 reasons why you should consider using a chatbot for your brand.
It's Christmas time. Check out the cool Advent calendars LoyJoy has made. In addition to NIVEA Germany, the LoyJoy Advent calendars have also been launched in 9 other countries. The Eucerin Advent calendar expands to four countries.
It was September 18th, 2021 and time for one of the first live events after 1.5 years. It was time for TEDxMünster!! The IN TRANSIT event was full of inspiration and open-minded people with great ideas. Most exciting, the visitors have been guided by our "Teddy"- Chatbot through the whole event!
Our CEO Ulf F. Loetschert was delighted to talk about our business idea and our mission. He gave three magnificent numbers. On top of that, LoyJoy and its visitors have built a chat together in 3minutes- live at the DMEXCO!
The last months featured a ton of updates with new exciting features. The blog post tells you what you can expect on the LoyJoy platform from now on. So check out our Top 4 Highlights.
You know our Live Analytics. On top of that, the new release provides a new detailed view with a heat map, a new session concept to get better results, and new bot-wide analytics. These features are waiting for you on the LoyJoy platform, check it out.
This year due to COVID the DMEXCO will be virtual again. So no matter where you are, you can meet us there! To make your decision about visiting DMEXCO even easier, we have reserved some free tickets.
LoyJoy is more than proud to announce the first conversational prediction game ever! 🎉 These exciting news indicate the flexibility of the LoyJoy platform. LoyJoy's Conversational Cloud can provide a wide array of conversational services for your brand.
LoyJoy is excited to sponsor TEDxMünster 2021! SAVE THE DATE - 18.09.2021. This year's TEDxMünster is all about "in transit". In these difficult times, it will be one of the first social events with more interactivity, entertainment and great ideas.
When you’re reading this post, you're about to design a conversational experience in LoyJoy. Based on the most successful experiences we’ve designed over the past years, I’ve compiled the seven most important rules for conversation design.
Build your own Progressive Web App with the LoyJoy Conversational AI Cloud. Learn about the brand-new Home View and how to enrich your consumer experience with engaging Stories.
This year it was the first time the DMEXCO was virtual and LoyJoy was part of it. The LoyJoy team was delighted in having two sessions at the MAD//Fest. Martin Böhm, CDO of Beiersdorf AG presented the successful collaboration with LoyJoy which led to a global rollout in only 8 months.
Let me introduce you to our brand-new features on the LoyJoy platform. With these exclusive features, you can build even greater customer experiences and excite your customers!
We are happy and proud to reveal our new LoyJoy brand to the public today. Our new brand doesn’t change what we stand for, it reflects our brand identity and values better than before.
At LoyJoy we always look for ways to improve the security of accounts and data. We adopted new technology to get rid of passwords.
Last weekend my flatmates and I participated in the #WirVsVirus hackathon organized by the german government. Check out what we've built.
Last weekend my flatmates and I participated in the #WirVsVirus hackathon organized by the german government. Check out what we’ve built.
The Münster-based technology company LoyJoy has won the startup competition at the 46th German Marketing Day.
We are happy to release LoyJoy 2.0 offering companies to flexibly design, build and publish chatbot-powered business processes on websites, portals, Facebook and Instagram.
Messaging has become our preferred channel of communication and more and more marketers start building chatbots. But not every chatbot becomes a hit with customers. Here are 5 simple rules that will help you getting started.
With chatbots on their Instagram, brands can leverage the power of conversational marketing to acquire significantly more leads and double opt-ins (DOI) that help to drive sales. Learn how to get up and running in less than an hour and launch your chatbot experience.
Many brands aim to acquire customer loyalty through rewards or discounts as part of their Customer Retention Strategy. However, this is a very expensive and not very effective approach.
Four out of five photos are taken with a smartphone. In 2017 alone, more than a trillion digital photos were taken. A tremendous chance for marketer to accelerate their brand marketing. We have compiled 6 use cases.
LoyJoy exhibited at Europe’s largest digital marketing fair, DMEXCO, in Cologne. Three independent, international publications elected LoyJoy as their “highlight” of the event.
The LoyJoy team is delighted to be recognized by experts in startups, retail and technology. Germany’s leading retail and commerce magazine "Der Handel" named LoyJoy one of 50 startup "that are changing retail" in 2018 and 2019.
All of us have seen great stories of what is possible with Deep Learning (DL). It allows cars to drive on their own, determines the best treatment for patients, and ...
On June 19, 2018 we gave a talk (in German) on artificial intelligence, deep neural networks and deep learning at the Technologiehof Münster in the Let’s Talk series of the Venture Club Münster. Our talk is available on Youtube and starts with 20 minutes of recent research milestones on applications for deep neural networks.
In it’s current “Easter Countdown”-Campaign, McDonald’s in Germany is offering huge discounts (like a Big Mac for a single Euro) and unique rewards (Big Mac socks, anyone? No kidding).Is it just another campaign to drive people to the fast food restaurants? Not quite.
How can FMCG Marketing sustainably reach digital shoppers? Traditional channels continue to lose reach, digital marketing is in a crisis. It’s time for an innovation.
Consumer brands have a digital marketing problem. Just recently, Unilever and P&G, two of the biggest marketing spenders worldwide, cut their spendings on digital advertising by an astonishing 40 to 60 percent. P&G Chief Marketing Officer Marc Pritchard pointed out in his famous „wake up call“ speech that spendings on digital were „largely inefficient“ .
Digital assistants will shape the future customer dialogue. Brands shouldn’t underestimate the power of these new gatekeepers. How can they prepare and what needs to be done today? Chatbots are entering our daily lives.
