LoyJoy

Conversational Platform

Analytics

Full transparency in every customer interaction by chat and phone – live analytics, funnel tracking, A/B tests, and GDPR-compliant insights.

See in real time how your AI Agents are performing by chat and phone – optimize conversion funnels and customer satisfaction with just a few clicks.

Why Conversational Analytics?

Solid insights from every customer dialogue – in real time, with no data gaps.

Higher Conversion Rates

Guided dialogues measurably increase completion rates. Identify and optimize the critical steps along the customer journey.

24/7 Optimization

Data is captured in seconds, allowing you to react immediately – without waiting for batch reports.

Understand Your Customers

Identify bottlenecks, drop-offs, and frequently asked questions to refine processes and improve customer satisfaction.

All Analytics Tools at a Glance

From funnel analysis to A/B testing – LoyJoy delivers the tools for data-driven optimization.

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Funnel Visualization & Journey Map.
Step-by-step funnel, segment filters, and PNG/CSV export – immediately see where users are dropping off.
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Live Dashboards & KPI Cockpit.
Conversation volume, response time, CSAT and NPS in real time. Custom events, heatmaps and word clouds included.
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No-Code A/B Testing.
Create variants directly in the process editor, distribute traffic automatically, calculate significance, and activate winners with a click.
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Conversation Replays.
Trace complete chats, identify bottlenecks, and automatically mask sensitive data.
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No-Code Segments & Drill-Down.
Segment by channel, campaign, device or CRM data – all filters apply to every dashboard.
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Data Export & Integration.
Real-time webhook to BigQuery, Snowflake or Power BI, REST API for ad-hoc queries, and scheduled CSV exports via email or SFTP.

Analytics for chat and phone

LoyJoy brings chat and phone conversations together in one shared analysis. Authorised teams can evaluate, filter, and export volume, conversation duration, minutes used, transfers, drop-offs, topics, sentiment, and quality ratings.

Automatic dialogue summary with sentiment analysis

Every conversation is automatically summarised and rated by sentiment, no manual review required.

Enterprise and above

AI topic analysis

Topics across all dialogues are detected automatically and made filterable, so you see at a glance what customers are asking about.

Enterprise and above

AI quality analysis and conversation drill-down

The AI reviews your dialogues and automatically flags knowledge gaps and missing services. Every conversation can be traced down to the individual tool call and source context.

Enterprise and above

LoyJoy MCP

Analytics in Dialogue: Query Your Data in Natural Language

Thanks to the integrated LoyJoy MCP server, you can connect your tenant to Claude, ChatGPT, Gemini, or a custom MCP client and work with your analytics in natural language – without switching between tools.

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Productivity at a new level.
Query KPIs, compare variants, and summarize insights – directly in your AI assistant.
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For all teams.
Product owners, CRM managers, and analysts get reliable answers in seconds.
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Available from the Professional plan.
Implementation support by our project team available on request.

Privacy & Compliance

GDPR-aligned analytics, hosted in the EU cloud, without compromising data security.

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GDPR-compliant EU cloud.
All data is processed and stored exclusively within the EU.
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Consent-aware tracking.
LoyJoy automatically reacts to your cookie banner and respects user consent.
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Fully anonymized data.
Personal references are removed before storage – no compromisable profile.
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Data minimization & encryption.
Minimization to necessary data, encryption at rest and in transit.
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Audit log.
Complete traceability of all accesses and changes for compliance evidence.
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Role-based access control.
Granular permissions ensure only authorized people can access analytics data.

FAQ

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