Release Notes

MAI-Transcribe for Phone Agent and AI Agent Comparison

This release improves the speech recognition of your phone agent and shows the differences between two AI Agents at a glance.

New Features

• AI Agent comparison: Compare two AI Agents with each other, each in a version of your choice. Start the comparison from the menu of an AI Agent in the overview or from the Versions tab. For example, before publishing you can see how a copy differs from the original.

• Hidden input for free text questions: In the Data Collection process module you can hide the input of single-line free text questions. Your end customers then see password symbols instead of plain text, for example for confidential answers.

Phone-Agent

• MAI-Transcribe for speech recognition: The phone agent now transcribes calls with MAI-Transcribe from Microsoft. Spoken input is recognized more accurately, which improves how well the request is understood and the quality of the conversation logs.

• Recognition language from your process: Speech recognition uses the language you set in the process instead of always German. Calls in other languages are transcribed correctly as a result.

• Voice and noise reduction in the AI agent module: You now set the voice and noise reduction directly in the AI agent module, next to instructions and intro. Your existing settings are carried over automatically.

Improvements

• Multi-select in the Knowledge Base: In the URLs and Files tabs you can select several sources at once, then move them into a folder together or delete them in one step.

• More complete capture of dynamic websites: For websites that build their content in the browser, the Knowledge Base waits until the content has loaded, so these pages are indexed more completely.

• Email tool with multiple recipients: The email tool of the AI agent module sends to several comma-separated addresses. This way an AI Agent can inform sales and service in one step, for example.

• Resolution rating in the CSV export: The CSV export of conversations now includes the column ai_resolution with the AI rating of whether a request was resolved, so you can analyze the resolution rate outside the platform as well.

Header Detection when Applying Branding from Your Website

This release makes applying your branding from your website more accurate and more transparent.

Improvements

• Header detection when applying branding: When you apply branding from your website, the platform checks the aspect ratio of the logo and header image. It automatically uses wide logos and banners as the header image of your chat agent and keeps square logos as the logo. Your first draft fits more often without rework.

• Progress display when applying branding: While the platform analyzes the colors, logo and fonts of your website, a dialog shows the progress. You always see that the analysis is running.

All Tenants and Features in Your AI Assistant

With this release, you work from your AI assistant just as comprehensively as in the LoyJoy Manager. The MCP server accesses all your tenants at once and provides every feature you know from the LoyJoy Manager.

New Features

• All tenants without switching: Your AI assistant accesses all tenants you are authorized for at the same time. Signing out of and back into the MCP server to switch tenants is no longer necessary. You work with several tenants in one conversation.

• Every feature of the LoyJoy Manager: Whatever you do in the LoyJoy Manager, you can now also do through your AI assistant. Create and edit AI agents, use solution templates, manage translations, test your AI agents, manage versions and publish.

Improvements

• Controlled changes: Before your AI assistant saves anything, you see the planned change as a preview. If a colleague is working on the same AI agent at the same time, their change is not overwritten. If critical errors are found, the platform blocks publishing.

Live chat work pool with automatic return

This release gives you more control over how live chats are assigned: open conversations stay visible in a shared work pool until a live agent picks them up, and chats whose agent is unavailable are automatically returned.

New Features

• Work pool for live chats: In work pool mode, live agents see only unassigned conversations and their own chats. New contacts remain visible in the pool until the next available live agent picks them up.

• Release a conversation: The responsible live agent can return a running chat to the work pool at any time, for example when they cannot continue it. The chat stays visible for all available colleagues.

• Auto-return on absence: When the assigned live agent has been unavailable for longer than the configured period, the chat is released automatically. Customers are not left waiting for a live agent who is currently unavailable.

Improvements

• Handover can be disabled: Tenants that do not want handovers between live agents can turn off the chat handover. The chat then stays with its assigned live agent.

• Reminder emails for invitations: People who have not yet confirmed an invitation or registration receive a reminder email after 3 and after 7 days. Fewer pending invitations get lost this way.

Tool call analytics for AI agents in the overview

This release makes your AI agents more transparent and improves the work with the Knowledge Base and with live agents.

New Features

• Tool call analytics: The analytics overview now lists the tools your AI agents use in conversations. For each tool you see how often it was used, both for the whole process and in the drill down of individual subprocesses of chat agent and phone agent. You can directly see which capabilities of your agents are actually used.

Improvements

• Import results for URL lists: After uploading a URL list to the Knowledge Base, the LoyJoy Platform reports how many URLs were found, imported and rejected. Rejected addresses are listed individually with the reason, for example when https:// is missing. You see at a glance which URLs you need to correct.

• Maximum file size for data collection: For file upload questions in the data collection process module you can now set a maximum file size. The chat agent rejects files above the limit with a notice.

• Only online live agents can be assigned: When switching the responsible live agent in a live chat, only agents who are currently online are offered. Handovers never end up with an unavailable live agent.

• Winner list for giveaways: The drawn winners of a giveaway are now displayed and exported sorted by draw date and name. This makes the result list easier to verify.

Voice in chat: voice mode for the chat agent

Chat agents can now be used entirely by voice. Users switch to voice mode directly in the chat widget and continue the conversation by speaking freely with the AI agent, which replies by voice instead of text. Voice mode runs on the same realtime speech technology as the phone agent and produces dedicated metrics in the manager, separate from the phone channel.

Chat-Agent

• Voice mode in the chat widget: With one tap on the voice icon in the chat, the user switches to voice mode and talks freely with the AI agent. The AI agent replies by voice and can be interrupted at any time. A session lasts five minutes at most and can be ended any time. This makes long or complex answers easy to grasp without typing.

Admin and Configuration

• Voice-in-chat metrics: The analytics show voice conversations from chat in a dedicated section, separated from the phone metrics. You see started sessions, sessions ended by the user, by the AI agent or by the time limit, and the minutes used. These metrics cover only voice mode, not the microphone transcription and not the phone channel.

Resolution rate for every AI agent conversation

The LoyJoy platform automatically rates every conversation of your AI agents by whether the user’s request was resolved. In the Knowledge Base you filter the analysis by resolution status and export it including the new classification.

New Features

• Automatic resolution rating: The AI assigns an outcome to every conversation, such as confirmed resolved, assumed resolved, process completed, qualified lead, handover to live agents, escalated, abandoned or unresolved. You see at a glance which requests your AI agents resolve end-to-end and where follow-up is needed.
• Resolution filter: In the response analysis you filter conversations by resolution status. The filter also applies to the AI quality check, topic analysis and CSV export.

Improvements

• Complete CSV export: The export combines every user turn with all related AI answers and tool calls into one entry. Turns without a visible answer are no longer skipped.
• All topics over time: In the topic analysis you choose between the most important topics and the full list of all topics.

Phone-Agent

• New models for phone agents: The phone agent now supports the realtime model Azure Realtime 2.1 as well as speech recognition with OpenAI GPT-Transcribe.

Admin and Configuration

• Reasoning effort for DeepSeek: In the AI settings, define how much effort your DeepSeek models spend on reasoning before answering. The setting controls answer quality and latency of your chat agent and phone agent processes.

Compliance and Security

• Reliable comparison of encrypted credentials: When comparing process versions, LoyJoy matches encrypted credentials by their decrypted value. This lets you reliably identify identical versions, even when the same credentials were newly encrypted, without exposing secrets.

Apply branding automatically from a website URL

This release adds a new way to style your processes: provide a website URL and LoyJoy Platform generates a branding draft from it. We also improve the spoken standard German of your phone agent.

New Features

• Apply branding from your website: Enter a website URL in the branding section of a process. The platform analyzes the page, proposes matching colors and a logo, and applies the draft directly to the process. Available for Enterprise and Unlimited subscriptions.

Phone-Agent

• Standard German pronunciation: The phone agent now speaks accent-free standard German and keeps pitch, speaking pace, and a calm, friendly tone constant. This makes communication over the phone channel sound more natural and easier to understand.

Admin and Configuration

• NPS variable storage warning: When variable storage is disabled for your tenant and an NPS module is used, model checking flags that survey results cannot be stored persistently.

Tabs for agent configuration

Configuring AI agents in the LoyJoy platform is now organized into clear tabs. At the same time we make sure that process definitions changed via MCP are only saved in a valid state.

Improvements

• Tabs for agent editing: Tasks, instructions, tools, MCP and skills are clearly separated. You switch faster between the areas and keep an overview of an AI agent configuration.
• Better tool selection: In the tools tab you filter the available tools by search and select them via checkboxes. Buttons to select and deselect all tools speed up the setup.

New Features

• Schema validation for process definitions on MCP editing: Changes to processes via MCP tools are validated against the process schema before they are saved. Invalid changes are rejected, so no faulty process version is created.

Compliance and Security

• Secure MCP credential fields: The fields for the URL and API key of MCP servers disable automatic filling by the browser, so credentials are not accidentally stored.

Edit agent processes with Claude

This release extends the LoyJoy platform process editor with a direct connection to Claude. You can now edit agent processes in Claude on request and take the results straight back.

New Features

• Edit with Claude: The process editor now provides an “Edit with Claude” button. It opens a dialog with a short guide and the connection to Claude. The LoyJoy Marketplace and the LoyJoy MCP in Claude are required. One click opens a new Claude session with your selected agent, where you can describe your change requests directly.

Improvements

• CSAT survey without preset value: The rating in CSAT surveys is no longer pre-filled with the default value “3”. This lets you capture the actual satisfaction of your end customers without skewed baselines.

Live agent status with Online, Busy and Offline

The live view in the manager now presents live agent availability in a more granular way. Live agents set their own status, so end customer handovers can be steered more precisely.

New Features

• Live agent status: Live agents pick their availability status from Online, Busy and Offline. The live view displays the status with color coding, so it is clear at a glance which live agents are available for a handover.

Admin and Configuration

• Expanded process control: Processes can now be created programmatically, extended with structural elements and configuration entries, and moved or removed. An integrated model check validates processes before publication and supports efficient, low-error configuration.

Improvements

• Variable name validation: Variable names may no longer start with question_. This reliably prevents conflicts with automatically generated question variables.

Clickable AI label for agent answers

AI answers in the chat can now carry a clickable label. Configure a URL next to a label that end customers can open in a new tab.

Chat Agent

• Label with link: The label above AI answers can now be linked to a URL. End customers open the link in a new tab and go straight to sources, legal notes, or further content.

Admin and Configuration

• Validated variables: Process variable names must no longer start with question_. This prevents collisions with internally generated questionnaire variables and keeps your processes consistent.

Headless LoyJoy

• Added support for headless LoyJoy. You can now use LoyJoy Manager without a user interface from Claude Cowork.

The LoyJoy Platform extends the Knowledge Base with automatic weekly source updates and speeds up content ingestion.

New Features

• Crawl weekly: Enable the “Crawl weekly” option on a source so its content is refreshed automatically every week. The source list shows the date of the next import.
• Incremental ingestion: When a source is ingested again, only changed content is reprocessed and indexed. Unchanged content remains available without interruption, keeping the Knowledge Base searchable.

Web Fetch and Topic Analytics for AI Agents

This release expands research and analytics in the LoyJoy Platform. You can make web content available to AI Agents and identify recurring end customer requests in your processes.

New Features

• Web Fetch for AI Agents: AI Agents can retrieve the content of a specified webpage as Markdown. Combined with Web Search, this lets them use search results directly for more informed responses.
• Topic Analytics in chat agent processes: Analytics shows recurring topics from end customer interactions over time. This helps you identify frequent requests and refine processes and Knowledge Base content accordingly.

Improvements

• URL lists for the Knowledge Base: Import multiple webpage sources at once from CSV or Excel files, optionally directly into a folder. The sources are then indexed for your Knowledge Base.
• Structured API client configuration: The API client process module groups endpoint, authentication, request, response, and execution settings into separate sections. This makes integrations easier to configure and settings faster to find.

Configurable AI label for the chat footer

Chat agent processes can now display a localised AI label directly below the input field. You control its visibility for each process, enabling transparent communication with end customers.

Configure whether the label is shown in the branding settings and adapt its text through process translations. This lets you implement transparency requirements for your use case.

Phone-Agent Caller Details and D-ID Integration

This release adds more context to Phone-Agent conversation analytics and updates the technical connection for D-ID video experiences. You can identify calls more easily and benefit from more reliable media connections.

Phone-Agent

• Caller details in conversation analytics: The caller’s phone number is stored with the conversation and displayed in the conversation view. This helps you identify and analyse Phone-Agent interactions faster.

Integrations

• Updated D-ID streaming integration: D-ID video experiences use the current streaming connection with improved connection management. Playback reliably switches to the configured standby video during interruptions and reconnects when needed.

Enhanced Product Management and Bounce Rate for Phone Agent

This release brings significant improvements to your product management and new analytical KPIs for your phone agent processes.

Products

• Overhauled Product List. You can now find products using a new search feature, sort the list, and delete multiple entries simultaneously. Additionally, the displayed columns can be individually configured and saved per user.

Phone Agent

• Bounce Rate Analysis. A new KPI tracks calls where no user speech was detected, allowing for a more precise analysis of accessibility and user interaction.

AI Agents

• Optimized Instructions. AI Agents now more consistently use search tools for well-sourced answers and use more natural bridging phrases during processing. A new name instruction improves agent identity.
• Precise Tool Configuration. The naming of buttons for product feeds can now be configured directly within the respective process module of the AI Agents.

Improvements

• Evaluation Warning. During Knowledge Base evaluation, the platform now alerts you to unpublished changes to ensure consistent test results.

File Uploads for Live Agent Processes

This release adds file uploads to live agent processes directly inside the chat agent. The LoyJoy Platform also introduces new API capabilities for AI Agents and enhanced security for conversation data.

New Features

• File uploads in live agent processes, end customers can now upload or paste files directly during a live agent process. Live agents receive secure access to uploaded files, including controlled download support and per process module activation.
• New Completions API for AI Agents, the LoyJoy Platform now provides a REST API to retrieve responses from existing processes and AI Agents through direct requests. This simplifies integrations with external applications and existing systems.
• Open Knowledge Base articles directly in Manager, Knowledge Base articles can now be opened directly from chat histories and AI responses inside Manager. This speeds up research and quality assurance for live agents.

Improvements

• Multilingual upload guidance in the chat agent, new placeholders and validation messages for file uploads are available across supported languages. Users receive clearer feedback for unsupported or oversized files.
• Improved mobile chat behavior, the chat interface now reacts more reliably to virtual keyboards and changing viewport sizes on smartphones.

Salesforce JWT Login and D-ID Agent IDs

This release expands the Salesforce and D-ID integrations and improves conversation analytics for customer teams. Phone-agent processes also gain new audio feedback options for tool calls.

Integrations

• Salesforce Service Cloud with JWT Bearer authentication: Salesforce integrations now support JWT Bearer authentication with private keys and user accounts in addition to OAuth2 refresh tokens. This gives customers more flexibility when managing Salesforce access.
• D-ID agent ID for avatars: You can now configure an additional agent ID for D-ID avatars. This allows avatar processes to connect more precisely with D-ID agents.

Improvements

• Top topics in analytics emails: Weekly analytics emails now include the most common topics from chat agent conversations together with direct links to related messages. This makes recurring customer requests easier to evaluate.
• Filters for internal and external traffic: Conversation analytics and CSV exports now support filtering by internal and external IP addresses. This helps separate test conversations from real end customer interactions.
• Optional summaries in conversation views: AI Agent summaries can now be shown or hidden directly in conversation views.

Phone-Agent

• Keyboard sounds for tool calls: Tool calls in phone agent processes can now play optional keyboard sounds. This provides audible feedback during automated actions.

Compliance and Security

• etracker consent manager support: The LoyJoy Platform now supports etracker for widget consent checks. This simplifies integration with existing consent processes.

Phone-Agent voice model selection and audio log control

This release improves configuration and control for Phone-Agent processes. Customers can now select the realtime voice model used in a process and optionally disable audio logging for phone calls.

Phone-Agent

• Selectable voice model. Phone-Agent processes can now choose the realtime model used for conversations. Supported options include OpenAI Realtime and Azure Realtime models, configurable directly in the AI Agent process module.
• Azure Realtime support. The platform now supports Azure OpenAI realtime voice for phone agents, enabling customers to run speech conversations through Azure OpenAI environments.

Admin and Configuration

• Prevent audio log option. A new configuration option allows customers to disable audio logging for phone calls. When enabled, call audio is not stored in the conversation log.

Improvements

• File upload size validation. The Knowledge Base upload now validates file size and rejects files larger than 30 MB before upload.
• Live view connection indicator. The Live view now shows a warning when the realtime connection is inactive and the interface falls back to delayed polling updates.

Phone-Agent Browser Test with Live Transcript View

This release improves testing and transparency for voice interactions on the LoyJoy platform. You can now test a Phone-Agent directly in the browser and observe transcripts and tool calls in real time.

Phone-Agent

• Browser-based Phone-Agent test: Test a Phone-Agent directly in the browser with microphone input and live audio responses. This allows faster iteration during process design without placing a real phone call.
• Live transcript and tool call view: During a test call you can now see user transcripts, assistant responses, and tool calls in real time. Technical messages can be expanded for deeper inspection of the process behavior.
• Improved interruption handling: When a user speaks while the Phone-Agent is responding, queued audio is stopped immediately. This creates more natural conversations and avoids overlapping speech.

Improvements

• Updated speech transcription model: The platform now uses a different transcription model for speech recognition in Phone-Agent interactions. This improves transcription quality and enables more accurate cost tracking based on token usage.

MCP Server Integrations with Selectable Tools UI

This release expands MCP integration in the LoyJoy Platform. You can now connect external MCP servers and control exactly which tools an AI Agent may use.

New Features

• Selectable MCP tools per server Connect up to three MCP servers and choose exactly which tools an AI Agent may access. This gives you precise control over external capabilities and reduces unnecessary tool calls.

• Automatic discovery of MCP tools The platform connects to the MCP server and lists available tools automatically. You can search, filter, and select the tools that should be available in the process.

Improvements

• Tool category for files Tools that access files are now grouped in a dedicated “Files” category, making file-based capabilities easier to find and configure.

New Features

• Tool calls now in chat history
  The AI Agent process module has supported executing structured tool calls and processing tool responses within a conversation since the beginning. These tool calls are now part of the chat history, allowing them to be referenced in follow-up questions. This was not relevant for the knowledge search tool, but with newer tools for file access, it is becoming increasingly relevant.

Improvements

• Use case hints for process modules
  Process modules in the platform now show an additional use case hint directly in the header. This helps teams understand when and how a module should be used while configuring a process.

• Additional AI model availability
  The platform adds support for the model Mistral Medium 3.5. Customers can use it for AI Agent processes where a strong balance of reasoning quality and performance is required.

Admin and Configuration

• Clearer process module descriptions
  Descriptions for several process modules were refined to explain their purpose and typical use cases more clearly inside the platform.

AI Agents can list, search and read source files

AI Agents can now access uploaded files directly through dedicated tools. While the knowledge search tool searches parts of sources, the new tools can list, search and read documents in their entirety. This allows agents to utilize document content more effectively during conversations.

New Features

• Files list tool AI Agents can retrieve a structured list of uploaded files from sources. This allows the agent to understand which documents are available before accessing them.
• Files search tool AI Agents can search uploaded files by query and receive relevant documents. This helps the agent identify useful sources before reading the full content.
• File read tool AI Agents can read the full content of a selected uploaded file as Markdown. This enables the agent to use detailed document information to resolve requests end-to-end.

Admin and Configuration

• Visual tool categories in configuration Tool categories now include icons and colors. This improves orientation when configuring AI Agent tools in the LoyJoy Platform manager.

Better setup for Chat-Agent and Knowledge sources

This release improves how you organize Knowledge Base sources, configure tools for AI Agents, and start new Chat-Agent processes.

New Features

• Dedicated Knowledge Base source sections: Manage URLs, uploaded files, and catalogs in separate sections. This makes it easier to organize sources and keep your Knowledge Base structured as it grows.
• Folder navigation for Knowledge sources: Sources can now be browsed with a folder view, helping teams manage large Knowledge Bases more efficiently.

Improvements

• Improved tool selection for AI Agents: The tool picker now shows grouped categories, localized descriptions, and clearer status indicators. This helps you understand faster when and why a tool should be used.

Chat-Agent

• Faster Chat-Agent setup: New Chat-Agent processes now automatically include a welcome subprocess before the AI Agent module. This provides a clearer starting point for greeting users and structuring conversations.

Phone-Agent

• Improved noise reduction default: Phone-Agent calls now default to near-field noise reduction, which improves speech quality for typical headset or handset scenarios.

New Tools View for AI Agents

This release introduces UI improvements for AI Agent configuration and optimized default AI instructions.

Improvements

• Categorized tools for AI Agents: Tools are now grouped into clear categories such as Search & knowledge, Communication, Automation, and Data & variables. This makes configuration faster and helps teams find the right capabilities for their AI Agents.

• Tool status indicators: Tools can now be marked as new or deprecated in the configuration interface. This helps customers identify recently introduced capabilities and avoid tools that are being phased out.

• Improved data management dialogs: Managing operational data such as codes, coupons, participations, winners, and redemptions now opens in dedicated dialogs. This provides more space for large datasets and improves usability in process configuration.

Web Search with Domain Restrictions

The Web Search tool can now be limited to specific domains. This helps AI agents retrieve information only from trusted sources such as your documentation, partner sites, or selected knowledge portals.

• Restrict searches to a list of allowed domains
• Improve reliability and trustworthiness of AI responses
• Easy configuration directly in the tool settings

Tools Filtered by Agent Type

Tools are now automatically filtered depending on the process type.

• AI agents only see tools relevant to chat-based interactions
• Phone agents only see tools designed for call flows (e.g., transfer or hangup)
• Reduces configuration errors and simplifies tool selection

Process Type Visibility in the Manager

The manager interface now clearly displays whether a process is an AI agent or a phone agent.

• Quick visual indicator in process lists and analytics
• Easier navigation in projects with many processes
• Better clarity when managing different automation channels

These improvements make it easier to configure agents, maintain clean tool setups, and ensure AI agents only access the sources and tools you intend.

New: Customer Satisfaction (CSAT) Surveys

Measure how satisfied your customers are directly inside your chat experiences. The new CSAT survey module lets you collect quick feedback with a simple 1–5 rating and optional follow‑up comments.

⭐ Emoji or Numeric CSAT Ratings

• Ask customers to rate their experience using five emoji or numeric rating options.
• Configure the visual style of the rating input to match your experience.

💬 Smart Follow‑Up Feedback

• Automatically ask a follow‑up question based on the rating:
  • Dissatisfied customers can explain what went wrong.
  • Neutral customers can suggest improvements.
  • Satisfied customers can share what they liked most.
• Capture optional free‑text feedback for deeper insights.

📊 Built‑in CSAT Analytics

• View average CSAT score and participation directly in analytics.
• Analyze dissatisfied, neutral, and satisfied segments.
• Export CSAT comments via CSV for further analysis.

⚙️ Flexible Configuration

• Control whether customers can edit their rating.
• Add optional animations depending on the rating result.
• Access CSAT results via variables such as csat_score and csat_text for automation and personalization.

With CSAT surveys, you can continuously measure and improve customer experiences across your conversational flows.

Eagerness Is Now Selectable for Voicebots

With this release, you can now configure eagerness for voicebots directly.

New Feature

• Selectable Eagerness for Voicebots
  You can explicitly set the eagerness value to control how proactively your voicebot responds.

Smarter Response Analysis with Topics

This release introduces topic-based filtering and analytics for conversations, making it easier to discover patterns and investigate customer feedback.

Key Improvements

• Topic Filtering for Conversations
  Filter responses by detected AI topics to quickly focus on specific themes in your conversations.

• Interactive Topic Analytics
  Topic charts are now clickable. Selecting a topic directly filters the conversation list so you can immediately explore related responses.

• Enhanced CSV Export
  Conversation exports now include detected AI topics, making it easier to analyze themes in external tools.

• Improved Insights Dashboard
  The topic modeling view now combines visual charts with a quick selection panel to navigate conversations more efficiently.

New Launcher Animations

We added a set of new launcher animations and visual assets to enhance the look and feel of the chat launcher. These include new bubble, sparkle, swirl, and glow effects that make the launcher more engaging and customizable.

Better Branding Asset Handling

When copying branding between processes, asset metadata such as filename and extension is now preserved. This ensures fonts and other assets remain consistent when duplicating processes.

Updated UI Navigation and Controls

Several UI elements were refined to improve usability and visual consistency, including:

• Improved spacing and layout in navigation bars
• Cleaner tab styling

These improvements make the manager interface easier to use and visually clearer.

AI agents can read files uploaded in chat

This release introduces file-aware AI agents. Users can upload documents directly in the chat, and AI agents can access and analyze them to generate better answers.

Key improvements

1. New tool: user file access for AI agents
A new user_files_get tool allows AI agents to retrieve and read files uploaded by users during a conversation. This enables workflows such as document analysis, support with uploaded materials, and contextual answers based on user-provided files.

2. Automatic chat footer file selector
The chat widget now automatically enables the file upload selector when an AI agent uses the new file tool. The widget detects the active AI agent module and shows the upload option only when relevant.

3. File settings in AI knowledge configuration
A new Files section has been added to the AI knowledge configuration in the manager UI. This makes it easier to control when file uploads should be available to users.

4. Conversation export improvements
CSV exports for AI responses now include the URL of the page where the user asked the question, providing better analytics and context for conversations.

AI Agents can read uploaded user files

AI agents can now access and process files uploaded by users during a conversation. This allows agents to analyze documents and respond with context-aware answers.

Key improvements

• User file access for AI agents – Agents can load and read text from files uploaded in chat.
• Document-based responses – Agents can analyze documents such as PDFs, DOCX, PPTX, and text files.
• Multiple file uploads – Users can attach multiple files in a single message.
• Improved tool feedback – New status indicators show when files are being processed.

These improvements make it easier to build assistants that understand and work with user-provided documents.

New Email Tool for AI Agents

AI agents can now send emails directly within processes using the new Mail tool. This enables automated notifications, confirmations, or follow‑ups during conversations.

Updated AI Model Configuration

Enhancements to model configuration and availability:

• Added support for Azure GPT‑5.4
• Adjusted model visibility and defaults
• Updated internal AI model naming

Improved Manager UI

Multiple UI refinements improve usability across forms, publishing, and configuration views:

• Cleaner layouts for billing, publishing, and configuration panels
• Better disabled input styling
• Improved spacing and consistency in forms and popovers

AI Agent Editor with Clear Tabs

The AI agent configuration has been reorganized with dedicated tabs for Agent and Tools. This makes it easier to structure instructions, models, and integrations in one place.

• New Agent and Tools tabs in the AI agent editor
• Clearer separation between instructions and tool configuration
• Improved usability for managing MCP tools and agent behavior

Faster Access to Billing

Trial and unpaid banners now include a direct link to the billing settings so you can subscribe or update your plan faster.

• Quick navigation to the billing page from subscription banners
• Easier upgrade flow during trial or unpaid states

Web Search Tool for AI Agents

AI agents can now search the web using a built‑in Web Search tool. This allows agents to retrieve up‑to‑date information from the internet and provide more relevant answers.

Key benefits:

• Retrieve current information from the web
• Provide more complete answers when knowledge base data is insufficient
• Seamless integration into AI agent workflows

Voice Configuration for Phone Agents

Phone agents now support configurable voice selection. You can choose the voice used for spoken responses when interacting with callers.

Highlights:

• Multiple voice options available
• Better control over the tone and style of voice agents
• Improved testing directly from the manager interface

Process Version Diff

You can now compare two versions of a process directly in the manager.

Capabilities:

• Structured diff view between versions
• Highlighted added and removed changes
• Optional AI-generated summary explaining the differences

This makes reviewing updates and understanding process changes much easier before publishing.

Improved AI analytics and product locale checks

This release introduces new analytics insights for AI-powered conversations, improves product feed validation across locales, and enhances system reliability.

1. New AI analytics metrics

Track how AI features perform directly in analytics:

• AI Agent Answers metric shows how often AI successfully responded to users.
• Email Entered metric tracks when users submit their email during conversations.

These metrics are now available in interval charts, funnels, and analytics exports to help evaluate AI engagement.

2. Product validation for active locales

A new model-checking rule detects when products are missing for active languages. If a chatbot uses product feeds but no products exist for certain locales, the system now flags this early so you can fix it before going live.

3. Improved link and embed messages in chat

The manager chat interface now supports:

• External links with previews
• Embedded content blocks (iframe embeds)

This makes it easier to review and test rich content messages directly in the conversation view.

4. Better crawler reliability

The crawler now detects redirects to external domains and stops indexing them. This prevents unintended content ingestion and improves stability when crawling websites.

5. Rate-limit message improvements

• Improved rate-limit messages for AI components.

These improvements make the platform more stable when handling complex AI and crawling tasks.

New: AI Conversation Insights

Understand customer conversations better with automatic topic extraction and sentiment insights. The platform now detects key topics from conversations and stores them alongside AI summaries.

Benefits:

• Automatically categorized conversation topics for every response
• Improved analytics and reporting across conversations
• Better visibility into what customers are asking

AI Quality Check for Conversations

A new AI quality check tool helps evaluate how well your AI agent answers customer questions.

Highlights:

• Analyze up to 100 conversation summaries at once
• Identify topics answered well vs. poorly
• Get structured insights to improve your AI agent

Topic Analytics Dashboard

The new topic modeling dashboard shows the most common conversation topics.

Features:

• Pie chart visualization of current topics
• Topic frequency analysis
• Filterable by sentiment, date, and process

Browser Voice Test for Phone Agents

You can now test phone agents directly in the browser using your microphone.

This makes development much easier:

• Live microphone input
• Real‑time AI voice responses
• No external phone setup required

Improved Phone Agent Instructions

Phone agents now include speech‑optimized instructions, ensuring URLs, numbers, and emails are spoken clearly and naturally during voice interactions.

This release adds two model updates and includes internal platform improvements.

• New LoyJoy AI model: Gemma 4 31B on our own infrastructure
• New available model: GLM 4.7 via AWS Bedrock
• Internal update of the manager UI to Bootstrap 5
• Preparations for the upcoming public phone bot release

This release introduces several improvements to the chat widget and form experience, giving teams more control over mobile behavior and localization.

Mobile‑specific launcher size

You can now configure a separate launcher size for mobile devices. This allows the chat bubble to stay unobtrusive on small screens while remaining prominent on desktop.

Key benefits:

• Independent size settings for desktop and mobile
• Better visual balance on small screens
• Improved responsiveness of the widget

Custom submit button labels for forms

All major input forms (e.g., name, phone, password, birthdate, scanner, etc.) now support customizable submit button titles via translations.

This enables:

• Better localization across languages
• Clearer calls to action for users
• More flexibility in conversation design

Improved publish button guidance

The publish button in the editor now shows clearer feedback about unpublished changes, helping teams understand when an agent needs to be published.

These improvements make it easier to design responsive chat experiences and tailor form interactions to your audience.

Real-Time Voice AI and Twilio Media Streaming

This release introduces real-time speech‑to‑speech (S2S) voice AI capabilities for phone-based agents and extends the LoyJoy platform with deeper AI and tooling integrations.

1. Real-Time Speech-to-Speech Voice AI

LoyJoy now supports real-time voice conversations using OpenAI Realtime models.

Key capabilities:

• Direct speech-to-speech interaction without separate STT and TTS pipelines
• Faster and more natural AI phone conversations
• Support for real-time tool calling inside voice conversations
• Streaming audio responses for low-latency experiences

2. Analytics Improvements

Product analytics now track product display events, enabling more accurate click‑through and engagement analysis.

3. UI and Platform Improvements

Several improvements across the manager UI and widget:

• Enhanced AI instruction editing experience in the AI agent process module
• Added CookieChimp consent manager support
• Simplified AI tool configuration

Stripe Billing, Authentication Upgrades, and Platform Enhancements

This release delivers important updates to LoyJoy’s infrastructure and user experience, including seamless subscription management via Stripe, new authentication methods for users and AI models, and enhanced publishing controls.

1. Stripe Subscription Management

We have fully enabled Stripe integration to optionally allow subscription management via Stripe:

• Customers can now manage their subscriptions and billing information directly through the Stripe customer portal.
• This transition provides a significantly improved user experience and offers robust, self-serve features for subscription management.

2. Expanded Authentication Options

Access and security configurations have been broadened across the platform:

• Login with Microsoft: We have enabled “Login with Microsoft” within the LoyJoy Manager for all tenants, simplifying access for enterprise teams.
• OpenAI-Compatible Model Auth: In addition to standard API keys, OpenAI-compatible models can now be configured using OAuth2 client credentials and Basic authentication. This added flexibility is ideal for complex hosting environments, such as LiteLLM setups, that require more advanced authentication methods.

3. Publishing Controls and Analytics

We’ve added more granular controls for deploying your chat and exporting your data:

• Publish Exclusion Lists: You can now create a list of specific URLs where the LoyJoy chat widget should not be displayed. This gives you precise control over where the chat appears on your website.
• Richer Analytics Exports: The analytics spreadsheet export now includes questionnaire answers and variables, provided the questionnaire process module is selected in your analytics view.

4. Infrastructure Updates

• CDN Migration: We have transitioned our Content Delivery Network (CDN) from Cloudflare to new providers. For complete details regarding our infrastructure and the new providers, please refer to our updated Trust Center.

Performance Monitoring and Enhanced Agent Capabilities

1. Analytics Dashboard:

Conversations and AI messages are now displayed directly on the dashboard. A new module for latency metrics also allows for precise monitoring of response times.

2. CRM & File Access:

Internal agents can now directly access customer master data (CRM) and stored files to handle inquiries in a context-aware manner.

More Accurate Product Recommendations

Optimized Product Gallery:

The automated evaluation (Completions Eval) for the product gallery has been improved. This ensures that the AI delivers even more accurate results for product queries.

Deep Logging for Technical Analysis

Targeted Process Filtering:

Runtime log entries now include the entity ID of the respective process element. This allows technicians to filter logs specifically by individual modules, which significantly speeds up troubleshooting in complex dialogs.

Data Insights and Live Management

1. Enhanced Export Data:

The spreadsheet export and folder analytics now include detailed information on link clicks and website sessions.

2. NPS Quality Analysis:

A new key performance indicator (KPI) in the NPS module immediately shows how many users left free-text feedback in addition to their rating.

3. Live Management:

Account owners are now authorized to delete ongoing conversations directly to maintain clarity.

Intelligent Prioritization and Global Scaling

1. AI Prioritization & Failover:

All LLM requests are now prioritized. High-priority requests are processed first. In addition, an automatic failover system has been implemented: If a provider (e.g., OpenAI) is at capacity, a backup model immediately takes over.

2. Enhanced Analytics Exports:

Excel exports from Analytics now include link clicks to better measure the success of calls-to-action.

3. Flexible Data Retention:

The retention period for AI messages can now be individually set to up to 60 days.

# 4. Design & Internationalization:

When copying brandings, Lottie animations are now also included. Additionally, support for the Indonesian language (locale) has been added.

5. Enhanced Trial Mode:

New customers now have access to significantly more features during the trial period to fully evaluate the platform.

With our latest release, we are expanding the intelligence of our platform with new capabilities. The update brings a total of 20 new features for more flexibility, more precise answers, and seamless integrations. Here are the highlights:

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🚀 Agentic AI & Tools

• Multiple Tools per Query: A single AI call can now utilize multiple tools simultaneously. The result? Significantly more informed and comprehensive answers for your customers.
• Prompt Standards and Custom Instructions: We are making it easier than ever for beginners to get started with AI, while also providing full flexibility for individual extensions by professionals. 🧩
• External System Integration: Connect your AI directly with any MCP-capable systems (Model Context Protocol) for seamless data integration. 🌐
• Expanded Tools: You now have access to web search, product search, process execution, and many other tools. 🛠️
• Future-Proof: We are building on modern reasoning technology instead of simple RAG approaches. 🔄
• More Precise Answers: By smartly combining various data sources and tools, you will receive more accurate and context-aware answers. 🎯

New Features in January

We have made many adjustments to make daily work with LoyJoy even more efficient:

• AI Message View: Now directly includes the URL of the page where the question was asked – for better context.
• Smarter Chat History: The previous conversation history is now even better taken into account for user questions.
• Web Page Context: The user’s current web page can now be actively used to answer questions.
• Targeted Tool Usage: The use of tools can now be specifically controlled through individual prompts.
• Roles & Permissions: There are additional roles for LoyJoy users.
• API Security: Separate handling of secrets for APIs is now possible.

📊 Analytics Expansion

Attention data enthusiasts! We have significantly expanded the analytics area:

• Export Function: All analytics data can now be conveniently exported as an Excel spreadsheet. 🎉
• Link Tracking: Click-through rates for links are now visible.
• Product Feed: Detailed metrics for products displayed in chat and clicks on products have been integrated.

🏢 Enterprise & Unlimited Exclusive Features

Exclusive new features, only for our Enterprise and Unlimited customers:

• AI Topic Modeling: Automatic analysis of the topics that customers are really asking about.
• Sentiment Analysis: AI-based assessment of customer satisfaction.
• Internal Sessions: When internal tests are conducted, they are now reliably counted and reported separately via IP.
• Versioning & Publishing: Up to 5 old versions are saved and can be restored if needed.

With Agentic AI, your AI agents can now independently complete tasks and make autonomous decisions. With LoyJoy, you use Agentic AI directly at the customer interface. And this is in conjunction with tools such as product consulting, web search, and of course connected to your knowledge database. We connect the world of process automation with Agentic AI for the most powerful AI agents on the market!

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In our brand new video, Ulf shows you how to build and get your own LoyJoy AI Agent up and running from scratch in just 9 minutes.

Agentic AI – Your AI agents are getting smarter 🤖

Thanks to the new AI Agent module, your AI agents can now perform actions independently. The AI Agent module consists of instructions (“prompts”) and tools. This allows you to give your agent instructions on how to respond to specific situations and which tools to use for that purpose. The tools are APIs or other interfaces that your agent can use to retrieve information or perform actions, thus handling customer inquiries.

With our new AI Agent module, we are equipping your chatbots with the ability to solve complex tasks independently. The AI Agent module makes the old GPT modules obsolete.

The list of tools currently includes:

• Executing processes in LoyJoy,
• Knowledge search (in the LoyJoy knowledge database),
• Product search (in the LoyJoy product database) and
• Product display,
• Web search

and will be expanded in the future.

We have already published the new template Product Finder Agentic AI in the LoyJoy Template Store, which you can use directly to create your first agent with Agentic AI.

➡️ Here goes to the template

Further Optimizations 🦄

In addition, we have created the option to use Lottie-animated chat bubbles for your chatbots. This feature allows for an even more appealing and dynamic design of conversations with your customers.

Improved scrolling behavior: The scrolling behavior in the chat widget has been optimized to enhance user-friendliness. The chat no longer automatically jumps to the latest messages.

With our September release, we’re introducing a long-awaited feature: versioning. Now you can review changes to your agent in peace and publish them for your customers only when you’re ready. Customers will only see your changes after you publish them. This feature is now available to all customers. Enterprise and Unlimited plan customers can also restore previous versions and have access to the last five versions.

GPT-5 and Mistral are here: We’ve expanded the LoyJoy Platform with four powerful new AI models, all of which can be hosted in the EU.

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Release Highlights 🚀

Versioning – Keep Track of Your Changes 🔄

Until now, changes to an agent went “live” immediately and were instantly visible to your customers. But that’s not always desirable. Thanks to the new versioning feature, you can now make changes, test them, and publish them when you’re ready. Simply click the new “Publish” button in your agent. Only then will your customers receive the new version of your agent.

The button is clickable whenever there are unpublished changes.

This feature is now available in all LoyJoy plans.

For Enterprise and Unlimited plan customers, there’s even more: Under the new ‘Versioning’ tab in the Manager, you can view a history of your changes, restore previous versions, and ensure you always have control over your projects. The last five versions are always saved.

The first entry is the version currently live, indicated by the green ‘Live’ button. All other entries are saved versions that you can view and restore. You can also copy versions and use them in a new agent. Each version has a name, creation date, the name of the user who created it, and a description of the changes. Add a comment to a version to easily identify it.

With the ‘Restore’ button, you can restore a previous version. The restored version moves to the top and becomes the active version. The previously active version is then saved as a new version below.

➡️ Click here for the guide

More Choice & Power: New AI Models in the LoyJoy Platform 🇪🇺

In addition to new agent capabilities, you now have more control over the technology powering them. We’ve expanded the LoyJoy Platform with four powerful new AI models:

• Scaleway gpt-oss-120b – the new open-source model from OpenAI!
• GPT-5 Nano
• GPT-5 Mini
• GPT-5
• Mistral Medium

All four models can be hosted directly from the EU, ensuring maximum data security and GDPR compliance. With models from Scaleway and Mistral, we’re taking it a step further by offering AI models from European providers for the first time.

We’ve also made improvements under the hood: The GPT Knowledge Module and more are now significantly more powerful. Your agents can process information even faster and more accurately.

Our July update opens up new scope for you: automatic AI testing, fresh model options, a flexible role system, deeper context integration via MCP and animated avatars - all to build faster, manage more cleanly and communicate more personally.

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🌟 Highlights at a glance

AI test automation - save time when testing your configurations

This really saves you time! To test the AI in a LoyJoy agent, you no longer need to type your questions into the chat and wait for the answer. Instead, simply upload your up to 100 test questions as an Excel file. The AI with your configuration will answer them automatically and you can download the results for review.

You can easily test every change to your AI settings such as prompt or model: Go to your agent and on the ‘Knowledge’ tab, you will find the ‘AI Test Automation’ button, where you can then upload your Excel list. ➡️Click here for instructions

New AI models: GPT-4.1, GPT-o4-mini & GPT-o3

Choose the right model for your goal:

• GPT-4.1 is ideal for complex dialogues with a lot of context, demanding consultations or dynamic content with high quality requirements.
• GPT-4.1 mini offers a good balance of quality and speed - ideal for interactive product finders, simple advice or feedback processes where reliability is important but maximum depth is not.
• GPT-4.1 nano** is the lightest version and ideal for clearly structured, shorter enquiries - for example simple FAQs, surveys or quick introductory dialogues.
• GPT-o4-mini: With reasoning! Compact, fast and ideal for standard dialogues or supporting tasks.
• GPT-o3: The most powerful model in the O series. Particularly suitable for complex applications with high demands on precision, depth and response quality - for example for data-intensive analyses or complex decision-making processes.

New roles & rights system

A granular roles and rights concept is important for enterprises. We have made 10 new roles available. These roles can be changed at any time by owner/owner role. You can find an overview of all roles here.

MCP (Model Context Protocol): Context & tools via stream

The MCP is now also compatible with O-Series models. This allows you to give your agent in LoyJoy access to external tools or data sources. To do this, enter your MCP client in the GPT Knowledge module. It must support Streamable HTTP.

💡 What does this do for you?

• Remote control: Use your own AI agent in the browser, such as ChatGPT or Gemini, to access LoyJoy directly, e.g. to query analytics data or analyse processes.
• More context sources: Connect knowledge databases, APIs, product data, etc.

➡️To the blog article + instructions

Animated avatars for your chatbot

Would you like to bring your LoyJoy agent to life with an avatar? It’s very easy now. Just enter a few details from your Hey-Gen or D-ID account and you’re ready to go. It really only takes a few minutes!

➡️Example & screenshot: HeyGen live demo

Further improvements

• All manager translations are now supported by gpt-4o-mini for context-aware language quality.
• New model checking rule ensures images always carry ALT text - improves SEO & accessibility.
• API client module allows custom header names & prefix in OAuth2 mode.
• Z-index setting removed from manager/sites to avoid styling conflicts.
• Conversation selector is hidden by default for a cleaner header; you can always enable it in the branding settings.
• The message module allows you to tag AI-generated messages.
• Home View and Roster groups can be linked directly to articles.
• The CleverReach connection has been expanded: forms can now also transfer inactive subscribers directly to CleverReach, for example as part of a double opt-in process. This makes it much easier to manage and automate your email lists.
• The GPT gateway has also been improved. If a request is not answered due to an Azure content filter, it now returns specific information on Azure content filtering. This allows you to understand why a response was blocked and make targeted adjustments.

🆕 Neue Templates im Store

• Event Feedback
• GPT Briefing Chat
• Survey mit Coupon Code
• Your Career Guide
• Contact Search

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🙏 Thanks for reading!

Your feedback drives every release. Try out the new features, share your ideas and look forward to the next highlights in generative AI & conversational agents. Have fun building!

🌟 April release at LoyJoy: accessibility, AI test automation, intelligent product finder, smart analytics - and much more

🧑‍🦯 LoyJoy complies with the German Accessibility Improvement Act (BFSG)

We are delighted to announce a very special highlight: The LoyJoy chat is now accessible! 🎉 Thanks to comprehensive accessibility optimisations, our chat platform is now fully usable via screen reader, navigable with the keyboard and clearly structured. This means we fulfil the requirements of the Accessibility Reinforcement Act (BFSG), which will apply to digital services from June 2025 - and send a strong signal for digital inclusion and participation. More information in our blog post.

But that’s not all - here are the latest highlights:

📦 New chat widget with web components and ES6 module

Our LoyJoy widget is now provided as a native web component () - integrated via a modern ES6 module. This eliminates the previous iFrame, which enables faster loading times, simpler styling, full CSP compatibility (incl. nonce support) and clean integration into modern web stacks. Ideal for developers and marketing teams alike. 💬🚀 All details in the blog post.

📊 Intelligent Insights (Beta)

Our new Intelligent Insights feature is now available in the Analytics of every Agent. The AI automatically analyses chat performance, creates a report and provides specific optimisation suggestions - ideal for identifying weak points and improving experiences based on data.

🛍️ Intelligent product advisor with GPT

With the new GPT Recommender module, you can build a smart product advisor in just a few minutes - without any programming. Customers describe what they are looking for, the bot asks questions if necessary and suggests suitable products from your product database - including availability, coupon function and add-to-cart (as with Wine in Black, for example).

Product data highlight:

The product database can now also be easily uploaded via CSV or XLSX - for example from your ERP or shop system. This allows you to update product data in just a few seconds - even automatically and regularly.

🧠 GPT Knowledge is even smarter

• PDFs are now automatically divided into structured Markdown sections during upload - ideal for more precise answers.
• When answering questions, the generative AI can now also include the current website on which the user is currently located. In particular, questions that include the context of the current website are answered reliably and without further enquiry.
• GPT is able to rewrite users’ follow-up questions in order to improve the quality of the answers.
• Complex questions can be broken down into sub-questions - this improves the RAG context search and significantly increases the hit probability.

🎨 Further improvements at a glance:

• Display product galleries directly in the live chat
• Delete all products at once in the manager - ideal for large updates
• Emojis in Quick Reply buttons possible 🌟
• Text colour of the header in the chat window as well as the primary and secondary buttons can now be individually adapted

New LoyJoy Release January 2025

We have once again developed the LoyJoy platform to support you in automating, personalizing, and enhancing the efficiency of your interactions.

AI Shopping Agent: Intelligent Product Consultation via Chat

AI-supported product consultation for increased sales will be the big topic in 2025 at LoyJoy!

Our client Wine in Black uses the “Intelligent Sommelier” to help customers discover excellent wines and current offers. Try the Sommelier now

• AI Product Advisor Template: Use our new Product Advisor Template to efficiently implement AI-supported product recommendations.
• Product Manager: Products can now be added and edited directly in the LoyJoy Manager. Learn more
• Products API: Programmatic uploading of product data and integration into processes. Learn more

Gen AI-Supported Knowledge Processing and Explainable AI

• Improved Website Crawler: The HTML of websites is now converted to Markdown to retain the formatting and links of the website. The chat now provides better link recommendations in the responses.
• More Chunks and Optimized Knowledge Integration: In the GPT Knowledge module, configuring the number of knowledge chunks (max. 32) is now possible to receive more relevant answers. If multiple mentions are found in a source, they are now optimally sorted. If re-ranking is enabled in the GPT Knowledge process module, 1/3 of the sources will now always be selected, and 2/3 will be selected based on the re-ranking. This makes source selection more robust.
• Explainable AI – Cite sources directly in the text: With generated answers, sources can now also be cited directly in the text (and not just below the answer). Initially, this will only be supported by the Command-R model from Cohere. To test this, select this model under Knowledge > Tab “Settings”. More models will follow.
• Choose LLM per Module: You can now choose the GPT model in each GPT module separately, allowing for example GPT-4o or o1 selection for a specific module where strong AI is required. GPT-4o-Mini then remains the standard for all other modules.
• Extend Answers with Web Search: The “GPT Knowledge” process module now has the ability to search the internet for sources. The search allows you to search the web for answers to a question in addition to the internal LoyJoy knowledge database. The web search offers different search engines. These can be configured in the module settings.

Extensions in the Chat UI

• Dynamic Text Length in the Chat Footer: The chat footer automatically expands for longer questions and scrolls if necessary. The maximum length of questions can be configured under Branding in the footer.
• “Show All Sources” Function: The chat by default shows the top 4 sources in AI-generated answers but now offers the option to display all sources (simply click the ”+” to expand).
• New API Parameters: With message and suggestions, messages and suggestions for the chat can be pre-defined. For example, the chat can be started from a search input field, and the question entered in the search field is passed to the chat for answering. Learn more

New Process Modules and Functionalities

• Form Module: Create customizable forms with AI-supported validation and autocompletion. Learn more
• GPT Knowledge Improvements: Combine complex API mappings with JSON pointers, XPath, and the LoyJoy Expressions Engine for powerful integration with legacy systems. Learn more
• Brevo Module: We now support direct integration with Brevo! Use personalized email marketing automation.
• New Features for Chat Management: The live chat history can be sent to CRM or ticket systems with the chatHistoryLive function. Learn more

Optimizations for Usability and Design

• Process Editor: Drag scroll with the middle mouse button for easier navigation.
• Chat Design: Colors and input fields in the chat adapt to the brand color.
• Inline Video Playback: Videos in the chat are played inline on mobile devices in the Video Gallery module without switching to fullscreen mode. Learn more

Analytics and Cost Control

• Extended Analytics for Modules: Track API calls for Google Maps in the Places module to better control costs. Learn more
• GPT Cost Tracking: Transparent tracking of AI usage.

You can find a complete list of all changes, updated daily, in our Change Log.

Always a step ahead with LoyJoy – discover the latest opportunities for your business.

Azure GPT-4o Mini, Double the Number of Sources

New Standard Model: Azure GPT-4o Mini

• Integration of Azure GPT-4o Mini as the new standard model for all LoyJoy GPT chats
• Faster, more accurate and ¼ the cost of GPT-3.5 Turbo
• Still using GPT-3.5 for your LoyJoy chats? Then quickly switch to Azure GPT-4o Mini under “Knowledge” → “Settings” → “GPT Model”

Double the Sources With Azure GPT-4o Mini

• The number of sources used by the “GPT Knowledge” process module from your knowledge base is doubled
• This allows for even more accurate answers than before
• It is enabled for newer LLMs like Azure GPT-4o Mini

New Name Module, IP Address Control, Combobox and Support for Kazakh

New Process Module: Name

• Combining first name and last name in a single module
• Collect first and last names in a single step

IP Address Management

• Gain more control over your bot’s accessibility with our new IP address feature. You can now add specific IP addresses or IP address ranges for access or exclude certain IPs to improve security and targeting options

Combobox in Questionnaires

• We’ve upgraded the Questionnaire module with a searchable dropdown (Combobox) option. This feature makes it easier for users to find and select options in long lists

New Language: Kazakh

• We’ve added Kazakh as our 39th supported language

Three New LLMs in One Day: Llama 3.1 405b, GPT-4o Mini and Azure GPT-4o, Hosted in the EU, Now Available in LoyJoy

Llama 3.1 405b:

• 405 billion parameters for in-depth understanding
• Strong performance in coding and text analysis
• More cost-effective alternative to GPT-4o

GPT-4o Mini:

• Outperforms GPT-3.5 in important benchmarks
• 60% cheaper and twice as fast as GPT-3.5 Turbo
• Ideal for fast, cost-sensitive applications
• Compact size with high performance

Azure GPT-4o:

• The most powerful LLM GPT-4o to date with increased data security
• Full EU hosting now available for maximum GDPR compliance
• The Sweden location is available

Llama-3 70b: Generative AI hosted in Germany

The new integration of Meta’s open-weight model Llama-3 70b into the LoyJoy Conversational Platform offers a new LLM which is hosted by our German partner primeLine AI in Limburg an der Lahn, Germany and ensures that everything is hosted in Germany.

Interested? Contact us for activation.

Key Features

• Hosted in an ISO 27001 certified data center of partimus GmbH in Limburg an der Lahn (part of the primeLine Group)
• Privacy focused: Data stays in Germany
• No Azure OpenAI hosting required
• 100% Made in Germany
• As always, designed for GDPR

New LoyJoy Feature: Reranking

Our new Reranking feature is an optional RAG enhancement and improves chatbot responses by intelligently analyzing and prioritizing up to 32 information sources per request. The result is more accurate, relevant, and comprehensive answers.

New LLM: Claude 3.5 Sonnet

We’ve integrated Claude 3.5 Sonnet, Anthropic’s latest AI model, offering superior performance in reasoning, code analysis, and multilingual math, along with improved visual capabilities and cost efficiency.

New LLM Integration: Claude-3 & Llama-3

We have added the two LLMs Claude-3 and Llama-3 to the LoyJoy Platform. You can now use Claude-3 and Llama-3 in your experiences.

OAuth: Super Easy Google Sheets Connection

Google Sheets can now be connected more easily. In the Google Maps and Product Feed modules, Google Sheets can now be authorised as a connector even more easily. Simply connect with your Google account and insert the spreadsheet ID. No key is required for authorisation.

SQL Parser

You can now use SQL to filter data from connectors. Specify the spreadsheet ID and now you can find data even more easily from large amounts of data.

New: GPT-Source Folder

You can now organise your GPT sources in folders. This makes it easier to select the right sources for different experiences.

Tag Suggestions & Questionnaire

This release introduces a new feature that allows you to add tags to answers in the Questionnaire module. This will help you categorize and filter answers more easily and improve your product recommender.

Salesforce Apex API Client

You can now easily integrate your Salesforce Service Cloud account with the Salesforce Service Cloud module. With the new mode “API request”, you can retrieve and/or send data from your Salesforce account on the fly. In addition, you can now use Oauth authorization to easily connect to your Salesforce account.

JSON Validation

We have also released a new JSON validation feature that allows you to validate your JSON code. You can find it in the API client module and in the Salesforce Service Cloud module under Payload.

New Sources API

This release adds a new API that allows you to add sources to be used by GPT. The API can be used to add websites as sources or to upload files such as PDFs. You can use the API to automatically remove or add sources. This allows you to keep your sources up to date without manual intervention.

New Articles Module, Backend Improvements

The new articles module allows you to display selected articles directly in the chat flow. This allows you to highlight certain articles e.g. as an FAQ or to provide an overview over the topics you cover.

Linking directly to articles

Additionally, you can now link directly to articles from the chat flow. This is implemented in a new link selector that can be used in any text field.

LoyJoy Backend Improvements

• When uploading images, you can now zoom out to e.g. fit a portrait image into a landscape aspect ratio
• You can switch between sorting by name and sorting by date in the list of experiences

LoyJoyGPT 2.0

This release completely overhauls the GPT integration in LoyJoy. There are new GPT modules such as the GPT follow-up question, GPT Prompt, GPT Smalltalk, and GPT Gateway. The previous GPT integration can be found in the GPT Knowledge module. The new GPT modules are more powerful and flexible than the previous integration and allow you to create more complex and dynamic conversations.