AI Agents that actually resolve customer requests. Via chat and phone.

Frequently asked questions

What is LoyJoy?

LoyJoy is the platform for Agentic Customer Service and Sales via chat and phone. Our AI Agents resolve customer requests, advise on products, and qualify leads. No FAQ bots, but autonomous agents that execute processes on their own. Over 100 process modules, fully no-code, built by your business team, a prototype is ready in 15 minutes, integrable into SAP, Salesforce and legacy systems. Made in Germany, hosted in the EU. Meets the requirements of GDPR, DORA, BFSG and the EU AI Act.

What sets LoyJoy apart from a classic chatbot?

Classic chatbots answer FAQ questions based on fixed decision trees. LoyJoy AI agents act autonomously: they use knowledge from your knowledge base, run processes on their own, talk to your existing systems and resolve customer requests end to end. That means: a request is fully resolved without handover to a staff member, without a ticket, without a callback, without a form. That is the difference between an FAQ platform and an Agentic AI platform.

Can AI Agents also handle phone calls?

Yes. Alongside chat, LoyJoy offers voice AI for inbound and outbound calls. Our Phone Agents are powered by the latest speech-to-speech AI with latency under 500 milliseconds, natural prosody and barge-in. Classic pipeline voicebots built from speech-to-text, LLM and text-to-speech sound mechanical. Phone Agents use the same process modules and integrations as the chat agent.

How does LoyJoy avoid hallucinations?

LoyJoy combines structured processes with generative AI. AI agents respond exclusively based on your defined knowledge sources and data, not based on general training data. Each agent has precise control over which sources it can access. Integrated automated AI testing continuously checks response quality.

Do we need to code to connect APIs?

No. Alongside pre-built integrations such as SAP, Salesforce and HubSpot, LoyJoy offers an API client module that lets you connect any API without programming. SAP, legacy systems and custom interfaces can all be connected via a BPMN workflow, with no developer effort.

How quickly can LoyJoy go live?

Our customers typically achieve first productive use cases within 2 to 4 weeks. A first prototype is often ready in the no-code editor within 15 minutes. Time to go-live mainly depends on the complexity of integrations into your existing systems and the number of processes involved.

What compliance requirements does LoyJoy meet?

LoyJoy is hosted exclusively in the EU; data and AI models never leave the EU. Encryption in transit and at rest. Compliant with GDPR and the EU AI Act. Accessible per BFSG. Designed for the supervisory requirements for banks (DORA, KWG) and insurers (VAIT, VAG). DORA-compliant contract terms with audit rights and reporting are included from the Enterprise plan. ISO 27001-certified infrastructure. Audit logs, role and rights concept and SSO with passkeys for enterprise governance.

What is MCP and what does it enable?

Model Context Protocol (MCP) is an open standard that lets AI assistants such as Claude, ChatGPT or Gemini access external systems. At LoyJoy every AI agent is also an MCP server. In both directions: external AI assistants reach into your services and processes through your LoyJoy agent (outbound). And your team connects the tenant to Claude or ChatGPT and works with platform data in natural language (inbound), for example for analytics, reports and infographics. MCP access is fully controllable via the role and rights concept. More details on the [MCP platform page](/en/platform/model-context-protocol/).