Live chat: LoyJoy template for human live agents in chat
Description
Let your customers chat with human live chat support agents to address their queries in real-time, ensuring a personalized and efficient support experience that can boost satisfaction and trust in your brand.
The template shows the live module in use: a conversation is handed over from the bot to a live agent as soon as users request it or a configured escalation criterion triggers. Live agents see the prior conversation, answer in real time and can hand the case back to the bot.
Visibility and availability of live agents are controlled via the live chat area. Routing by skill, language or time of day is configurable.
