WhatsApp-Integration

In WhatsApp, you can use over 40 LoyJoy modules to create a seamless customer experience. Most of the standard LoyJoy modules are available, including questionnaires, live chat, and the Salesforce Service Cloud integration. In general, most text- and image-based modules are available as well as functionality relying on standard quick reply buttons such as proceed question or decision gateway. Most of the integrations of third-party services, such as Salesforce, HubSpot, or the general API client, are available as well.

To use the WhatsApp integration, you can simply connect a LoyJoy experience to WhatsApp directly in LoyJoy. You can create a new WhatsApp business account on the fly or reuse an existing one. Your customers can then start a conversation with you in WhatsApp and go through the experience you have created for them.

WhatsApp charges a fee for each conversation with each conversation lasting 24 hours. Inside this time frame, many messages can be sent without additional charge. LoyJoy uses so-called “Service Conversations” in WhatsApp. The first 1,000 user-initiated service conversations each month are free. Additional conversation costs differ between markets. For more details the most up-to-date information, see the [WhatsApp pricing page](https://developers.facebook.com/docs/whatsapp/pricing/).