Conversational Platform
AI agent for WhatsApp customer service
With LoyJoy, you run an AI agent in your WhatsApp customer service. It answers questions from your knowledge, resolves requests end to end through connected systems and hands over to your team in live chat when needed. The same agent works in web chat, on the phone and in WhatsApp.
One AI agent for WhatsApp, web chat and phone
- Customer service around the clock
- The agent answers questions from your knowledge and resolves standard requests such as status inquiries, appointment requests or address changes directly in WhatsApp.
- Live chat with handover
- Complex requests go to your team with full context, without the customer switching channels.
- Lead generation
- Prospects share their needs and contact details in conversation, and the agent writes them to your CRM.
- Raffles and campaigns
- Customers take part in raffles and interactive campaigns directly in WhatsApp.