Conversational Platform

Agentic AI at the Customer Interface

LoyJoy is the simplest yet most powerful platform for AI agents in customer service, product consultation, lead generation - No Code setup with integrated tools.

From generative AI to agentic AI

The Evolution of AI

While classical generative AI only generates responses, agentic AI acts autonomously. LoyJoy is a particularly easy-to-use platform for AI agents at the customer interface thanks to No-Code setup.

Agentic AI Uses Tools for Problem Solving

Simultaneously a powerful platform with integrated tools and MCP connectivity, as we offer the AI directly integrated tools and connect external tools via MCP.

No-Code Setup.: Simplest operation for every user
Integrated Tools.: Process execution, knowledge search, product search, web search
MCP Connectivity.: Seamlessly connect external tools and APIs

Experience how an AI agent is created live in under 10 minutes

In our video you'll learn in just 9 minutes how to build an AI agent with tool usage that can do more than just answer questions.

A Powerful Platform for AI Agents in Customer Contact

No-Code Setup Meets Maximum Functionality - Agentic AI with Integrated and External Tools via MCP.

Agentic AI for Three Core Functions: Knowledge, Consulting, Automation

Our AI agents act autonomously within defined guardrails and perform three core functions: They answer questions from knowledge databases, conduct product consultations, and automate complete business processes. The AI understands customer intentions precisely and executes the appropriate action fully automatically.

Answers Strictly From Verified Sources

You can ensures answer quality stays high by restricting the AI to only answer questions based on your knowledge base. This way, you can ensure that the AI only answers questions that you have approved. You can include any web site content into your knowledge base, or you can upload files. Additionally, you can access your knowledge base via API to automatically update the content.

Fully Integrated Into Agentic AI Systems

Use AI agents that act autonomously within defined guardrails to answer questions, conduct product consultations or automate complete business processes – without additional code.

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Expert Backup

When the AI needs help, seamlessly transition to live chat or asynchronous message, without disrupting the customer experience. The fallback can be tailored to your needs to ensure that it fits your workflow.

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Choose from Leading AI Models

Select from industry-leading models: GPT-5.6, GPT-4.1, Claude Opus and Claude Sonnet, Mistral Medium 3.1, plus open-source models such as Gemma 4 (hosted in Germany), GLM-4.7 and Kimi. All models run in the EU or directly from Germany, data is not used for AI training and is transmitted encrypted. The highest data protection standards are met.

Integrated Tools for Maximum Functionality

Our AI agents feature directly integrated tools: executing processes in LoyJoy, knowledge search in the knowledge database, product search and display, web search, and external tools via Model Context Protocol (MCP). Additionally, custom APIs and interfaces can be seamlessly integrated.

Traceable down to the detail

Every tool call and every knowledge search can be inspected, so you can see exactly which source the AI Agent used for an answer.

How LoyJoy's Knowledge Base Works

LoyJoy's knowledge base is a centralized repository of information created by uploading files manually or via API, or by crawling your website. When a user asks a question, LoyJoy searches the knowledge base for the most relevant text snippets related to the query. These snippets are then provided as context to a large language model (LLM), which generates a factually correct answer based on the given information. This approach, known as 'Retrieval-Augmented Generation' (RAG), ensures that the AI provides accurate and relevant responses to user inquiries, drawing from the approved content within the knowledge base.

Latest AI Models: GPT-5.6, Claude, Mistral, Gemma 4 and more

LoyJoy gives you free choice among leading AI models: GPT-5.6, GPT-4.1, Claude Opus and Claude Sonnet, Mistral Medium 3.1, plus open-source models such as Gemma 4 (hosted in Germany), GLM-4.7 and Kimi. All models run in the EU or directly from Germany, data is not used for AI training and is transmitted encrypted. The highest data protection standards are met.

Inspired by CHECK24 Sophie? Read how to build your own AI Customer Service Agent.

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