Which use cases suit medtech and healthcare?

Product advice for patients and specialist staff, application and service questions, B2B pharma product navigation, lead qualification, demo booking, recruiting and seamless live agent handover to experts. In production at Ottobock, Paul Hartmann and SCHOTT Pharma.

Which manufacturers use LoyJoy?

Ottobock (prosthetics and orthoses), Paul Hartmann (wound care and user services) and SCHOTT Pharma (B2B packaging and pharma components). Over 100 enterprise customers in the DACH region trust LoyJoy.

Is the solution GDPR- and BFSG-compliant?

Yes. LoyJoy hosts exclusively in the EU, is GDPR- and EU-AI-Act-compliant and accessible per the German Accessibility Strengthening Act (BFSG, WCAG 2.1 AA). The infrastructure is ISO 27001 certified.

Is the AI Agent used for medical diagnoses?

No. LoyJoy AI Agents are used at healthcare and medtech manufacturers for non-medical use cases: product information, service, patient communication around the manufacturer's own products as well as lead qualification and sales support in B2B. They do not take on diagnostic or therapeutic functions.

Is LoyJoy also suitable for clinics and pharmacies?

Yes. Clinics and pharmacies also use LoyJoy for non-medical use cases, for example patient communication around appointments, service enquiries, recruiting and information services. The focus of this page is on manufacturers, but the platform can be applied across the wider healthcare sector.

Can the chatbot integrate with CRM and PIM?

Yes. LoyJoy integrates with Salesforce, SAP CRM, HubSpot, SAP Service Cloud, ServiceNow and PIM systems such as Akeneo and SAP PCM. Further systems are connected via the API client, BPMN workflows without coding.

Is the platform multilingual?

Yes. 39 languages out of the box, multi-tenant with separate data spaces for brands, countries or business units. Ideal for global rollouts.

Agentic Customer Service for healthcare and medtech

The AI Agent for healthcare and medtech: automate product advice, service and sales

AI chatbot and voicebot for manufacturers in medtech, healthcare and pharma: automate product advice for patients and specialist staff, service and sales enquiries and lead qualification end-to-end. In 39 languages, GDPR-compliant, EU hosting, productive in 2 to 4 weeks.

Request a healthcare demo Calculate savings

GDPR and EU hostingAccessible (BFSG)ISO 27001Made in Germany

Leading healthcare and medtech manufacturers trust LoyJoy

Customer story →

One platform for global healthcare rollouts

100+

enterprise customers in the DACH region

languages, chat and phone

2-4

weeks to go live

15 min

to the first prototype in the no-code editor

AI chatbot for healthcare and medtech: why now

Healthcare and medtech manufacturers sell products that need explanation to two very different audiences: patients look for understandable answers, specialists need deep product information, pharma and industry customers expect timely B2B advice. At the same time, volume, language coverage and service expectations grow, while teams cannot scale freely.

An AI Agent answers product questions around the clock, qualifies leads in B2B sales and hands over complex matters with full context to specialist advisors or experts in live chat. LoyJoy is the European platform for Agentic Customer Service, multilingual, multi-tenant, GDPR-compliant and accessible from day one under the German Accessibility Strengthening Act (BFSG).

Use cases: chatbot and voicebot for healthcare and medtech

Nine use cases that manufacturers in medtech, healthcare and pharma automate with LoyJoy.

Product advice for patients and end customers

Interactive product finder that captures needs, shows matching variants and guides to the right solution, in plain language for non-experts.

Specialist advice for therapists and clinical staff

Technical product data, application details and accessories for specialist audiences like orthopedic technicians, nursing staff or hospital procurement.

Product navigation in B2B pharma sales

Pharma manufacturers and suppliers guide customers to the matching packaging or component, with deep links into the product catalogue and bilingual advice.

Application advice and service enquiries

Help with operation, use and care of products, with structured capture of service tickets and photo upload.

Lead qualification in B2B sales

Industry, need, volume and timeline captured in the dialogue and handed over as a qualified lead directly to Salesforce, SAP CRM or HubSpot.

Demo booking and expert appointments

Patients or B2B prospects book advisory appointments directly in chat, with needs assessment and matching to the right expert.

Voicebot for the service hotline

Speech-to-speech voicebot captures user and sales enquiries by phone, with handover to specialist advisors for complex topics.

Recruiting and talent acquisition

Candidates are informed, pre-qualified and handed over to HR in chat, with application upload directly in the dialogue.

Live agent handover to specialist advisors

Complex medical, technical or commercial matters are handed over with full conversation context to experts in live chat.

No-code for your business team

Build it yourself, advise in dialogue, instead of PDF and filter lists

Product brochures are static, multilingual application instructions only as PDF, service enquiries land as email in the inbox. LoyJoy is a no-code platform for dialogue-based advice. Your business team builds the agents itself, connects them to CRM, PIM and service systems and keeps extending them with over 100 process modules.

PDF, filter, email

Static and IT-dependent

Product brochures explain but do not advise in dialogue
Multilingual content only via PDF versions, no real-time translation
Service enquiries via form or email, manual effort in the team
Content and workflows only changeable through IT projects

LoyJoy AI Agent

Self-built, dialogue-based, multilingual

Interactive product advisor for patients and specialist staff
39 languages out of the box, multi-tenant for global rollouts
Business team builds and changes by drag-and-drop, prototype in 15 minutes
Live chat handover to experts, integration with Salesforce, SAP and PIM

The simplest enterprise platform for Agentic Customer Service. Enterprise depth in compliance and integration, self-service simplicity in building and changing.

Voicebot speech-to-speech (Phone Agent)

Voicebot for the service hotline

Application questions on weekends, order enquiries at peak times, advisor scheduling around the clock: our Phone Agents are built on the latest speech-to-speech AI with latency under 500 ms, natural prosody and interruption handling. Classic pipeline voicebots of speech-to-text, LLM and text-to-speech sound mechanical and react with delay. Callers hear the difference.

Low latency under 500 ms
Natural prosody, interruption handling
EU hosting, GDPR-compliant

Example dialogue

Caller

I am not sure how to use the product correctly. Could you help me briefly?

Voicebot

Of course. Please tell me which product you have, and I will walk you through the application step by step. For complex questions I will connect you directly to a specialist advisor.

GDPR, EU AI Act and accessibility for healthcare

Healthcare brands work with sensitive data and strict brand standards. LoyJoy hosts exclusively in the EU, runs on ISO 27001 certified infrastructure and is compliant with GDPR, BFSG and the EU AI Act. The platform is used by manufacturers in medtech, healthcare and pharma for non-medical use cases: product information, service, sales support and lead qualification.

GDPR

Data processing agreement, DPIA and EU data sovereignty.

EU AI Act

Transparency obligations and documentation.

BFSG accessibility

Accessible according to WCAG 2.1 AA.

EU hosting

Data and AI models exclusively in the EU.

ISO 27001

Certified infrastructure.

Roles and audit logs

Granular control for global rollouts.

Integration into your healthcare IT

LoyJoy integrates into your existing sales, service and product systems. Leads flow directly into Salesforce, SAP CRM or HubSpot, product information comes from your PIM, service cases land in SAP Service Cloud or ServiceNow. Further systems are connected via the API client. Workflows are modelled with BPMN, without code.

Salesforce (CRM, CPQ)
SAP ERP / Service Cloud
PIM (Akeneo, SAP PCM)
HubSpot, Brevo
ServiceNow
API client (REST)
BPMN workflows

Success case SCHOTT Pharma

SCHOTT Pharma: Agentic AI for product navigation

SCHOTT Pharma uses LoyJoy to guide customers in B2B pharma sales bilingually to the matching packaging or component solution. The AI Agent navigates directly into the product catalogue, answers detailed questions and qualifies enquiries for sales. This accelerates buying decisions and reduces manual effort in the service team.

Read the SCHOTT Pharma customer story

SCHOTT Pharma: Agentic AI for product navigation

Success stories from healthcare and medtech

SCHOTT Pharma Product Chatbot

How SCHOTT Pharma guides users through its complex product portfolio with an AI chatbot.

Ottobock AI Agents Streamline Patient Guidance

Discover how Ottobock’s Agentic AI connects patients and professionals to prosthetics guidance, rehab support and local experts faster.

Ottobock Healthcare Pro Chat

Ottobock developed a specialized service chat for medical professionals using the LoyJoy Platform – for fast support and efficient communication in orthotics.

Ottobock Prosthetic Advisor

Ottobock has developed a specialized prosthesis chat with the help of LoyJoy – providing expert guidance for patients and professionals in the field of prosthetics.

Hartmann Zoë Wound Care Chat

Paul Hartmann AG has implemented an innovative chatbot with a voice avatar that answers all questions relating to wound care for healthcare professionals.

AI Job Navigator Guides Applicants to Roles

Discover how Ottobock uses a conversational AI job navigator to match candidates with suitable roles and streamline career discovery.

All healthcare cases

ROI calculator for healthcare and medtech

Calculate your concrete savings potential based on your enquiry volume, average handling time and automation rate. Based on real LoyJoy projects from the healthcare sector.

Calculate savings

Frequently asked questions about the AI chatbot for healthcare and medtech

: Product advice for patients and specialist staff, application and service questions, B2B pharma product navigation, lead qualification, demo booking, recruiting and seamless live agent handover to experts. In production at Ottobock, Paul Hartmann and SCHOTT Pharma.
: Ottobock (prosthetics and orthoses), Paul Hartmann (wound care and user services) and SCHOTT Pharma (B2B packaging and pharma components). Over 100 enterprise customers in the DACH region trust LoyJoy.
: Yes. LoyJoy hosts exclusively in the EU, is GDPR- and EU-AI-Act-compliant and accessible per the German Accessibility Strengthening Act (BFSG, WCAG 2.1 AA). The infrastructure is ISO 27001 certified.
: No. LoyJoy AI Agents are used at healthcare and medtech manufacturers for non-medical use cases: product information, service, patient communication around the manufacturer's own products as well as lead qualification and sales support in B2B. They do not take on diagnostic or therapeutic functions.
: Yes. Clinics and pharmacies also use LoyJoy for non-medical use cases, for example patient communication around appointments, service enquiries, recruiting and information services. The focus of this page is on manufacturers, but the platform can be applied across the wider healthcare sector.
: Yes. LoyJoy integrates with Salesforce, SAP CRM, HubSpot, SAP Service Cloud, ServiceNow and PIM systems such as Akeneo and SAP PCM. Further systems are connected via the API client, BPMN workflows without coding.
: Yes. 39 languages out of the box, multi-tenant with separate data spaces for brands, countries or business units. Ideal for global rollouts.

Resources for healthcare and medtech

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