LoyJoy

Agentic Customer Service for consumer brands

The AI Agent for consumer brands: automate engagement, advice and service

AI chatbot and voicebot for consumer brands: strengthen brand engagement, personalise product advice and orchestrate campaigns like advent calendars, sweepstakes and promotions. In 39 languages, multi-tenant, ready for global rollouts. GDPR-compliant, EU hosting, productive in 2 to 4 weeks.

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GDPR and EU hosting39 languagesAccessible (BFSG)Made in Germany

Leading consumer brands trust LoyJoy

Eucerin logo ALDI Nord logo Melitta logo Kneipp logo congstar logo RTL+ logo

Measurable impact at consumer brands

Documented numbers from Eucerin and RTL+, plus platform facts.

98%

automated handling at RTL+

25+

countries with Eucerin on the LoyJoy platform

39

languages, chat and phone

2-4

weeks to go live

AI chatbot for consumer brands: why now

Consumer brands fight every day for attention and 1:1 relationships with consumers. Direct dialogue with consumers is the only format that creates real brand engagement and at the same time delivers data, insights and leads. Static landing pages and newsletters are no longer enough.

LoyJoy is the European platform for Agentic Customer Service and Sales. AI Agents advise 1:1 on products, orchestrate campaigns like advent calendars and sweepstakes, collect marketing opt-ins GDPR-compliant and automate customer service around the clock. Multi-tenant in 39 languages, ideal for global brands.

Use cases: chatbot and voicebot for consumer brands

Nine use cases that brands automate with LoyJoy to connect 1:1 with their consumers.

1

Agentic AI product advice

Connect your product data with LoyJoy. The AI Agent advises 1:1, answers questions and leads to the right product recommendation. In production at Eucerin in over 25 countries.

2

Advent calendars and seasonal campaigns

Advent calendars, Easter promotions, season-start campaigns, dialogue-based and interactive in chat. In production at ALDI, EDEKA and Kneipp.

3

Sweepstakes and promotions

More participants, higher revenue and happy consumers. With marketing opt-in and newsletter signup directly in chat.

4

Leads and newsletter signups

Personalised content in exchange for leads and newsletter opt-ins. GDPR-compliant with marketing consent, handed over to your CRM or newsletter tool.

5

Autonomous customer service

AI Agents handle standard enquiries around the clock end-to-end. At RTL+, 98 percent of enquiries are resolved automatically.

6

Product registration and loyalty

Customers register their product in chat and receive benefits. In production at Melitta for coffee machine registration.

7

Voicebot for the brand hotline

Speech-to-speech voicebot for the service hotline and order questions, with handover to live agents for complex matters.

8

Cross-selling and cashback

Suggest matching add-on products and redeem cashback campaigns with barcode scan in chat, as implemented at Melitta.

9

Live agent handover

Complex matters are handed seamlessly to staff in live chat, including conversation context.

No-code for your marketing and CRM team

Build it yourself, advise in dialogue, instead of landing page and newsletter

Classic brand communication runs via static landing pages, newsletters and sweepstake forms. LoyJoy is a no-code platform: your marketing and CRM team builds AI Agents itself, launches new campaigns in days and adjusts content anytime. With over 100 process modules and in 39 languages.

Landing page, newsletter, form

One-way street and slow

  • Static content does not advise, it only broadcasts
  • Newsletters suffer declining open rates and no dialogue
  • Forms collect data but do not engage emotionally
  • Campaign rollouts take weeks, with IT and agency loops

LoyJoy AI Agent

Self-built, dialogue-based, global

  • Dialogue-based 1:1 advice for millions of consumers
  • Orchestrate campaigns like advent calendars, sweepstakes and promotions yourself
  • 39 languages out of the box, multi-tenant for global brand management
  • Marketing builds and changes by drag-and-drop, prototype in 15 minutes

The simplest enterprise platform for Agentic Customer Service. Enterprise depth in compliance and integration, self-service simplicity in building and changing.

Voicebot speech-to-speech (Phone Agent)

Voicebot for the brand hotline

Service enquiries about products, orders and promotions around the clock. Our Phone Agents are built on speech-to-speech AI with latency under 500 ms, natural prosody and interruption handling. Classic pipeline voicebots sound mechanical. Consumers hear the difference.

  • Low latency under 500 ms
  • Natural prosody, interruption handling
  • EU hosting, GDPR-compliant

Example dialogue

Caller

Hi, I have a question about how to use your new product.

Voicebot

Of course. Please tell me which product you are using and I will help right away. For complex questions I will connect you to a product advisor.

GDPR, accessibility and global brand management

Consumer brands work with sensitive marketing data across diverse legal jurisdictions. LoyJoy hosts exclusively in the EU, runs on ISO 27001 certified infrastructure and is compliant with GDPR, BFSG and the EU AI Act. Multi-tenant for global rollouts.

GDPR

Data processing agreement, DPIA and EU data sovereignty.

EU AI Act

Transparency obligations and documentation.

BFSG accessibility

Accessible according to WCAG 2.1 AA.

EU hosting

Data and AI models exclusively in the EU.

ISO 27001

Certified infrastructure.

Multi-tenant

Separate data spaces for brands, countries and business units.

Integration into your marketing and service stack

LoyJoy integrates into your existing marketing, CRM and service systems. Leads and marketing opt-ins flow directly into Salesforce, HubSpot, Brevo or Mailchimp. Product information comes from your PIM. WhatsApp Business for campaign push and the API client for custom interfaces. Workflows are modelled with BPMN, without code.

  • Salesforce (CRM)
  • HubSpot, Brevo, Mailchimp
  • PIM (Akeneo, SAP PCM)
  • WhatsApp Business
  • Voicebot speech-to-speech
  • API client (REST)
  • BPMN workflows

Success case Eucerin

Eucerin: skincare advice around the globe

Eucerin, a skincare brand with over a hundred years of history, uses LoyJoy for digital skincare advice in more than 25 countries. The AI Agent advises 1:1 on products, collects customer data and marketing consents GDPR-compliant and reaches millions of consumers in their language.

Read the Eucerin customer story
Eucerin skincare consultation with LoyJoy AI agent

Further success stories from consumer brands

RTL+ AI Agents

The leading streaming service RTL+ set new standards as early as 2023. As one of LoyJoy's first customers, the company started with a generative chatbot and evolved it into an AI agent for customer service and program discovery.

Aldi Nord Aldivent Calendar Campaign

Aldi Nord uses LoyJoy for an interactive advent calendar to increase daily customer interaction and brand loyalty.

EDEKA PAYBACK Advent Calendar

To mark its new partnership with PAYBACK, EDEKA has launched an exclusive Christmas quiz for employees.

Melitta Cashback Campaign

Melitta relies on innovative digital solutions and LoyJoy to take the customer journey to the next level – with a seamless cashback campaign that delights customers.

Kneipp Easter Raffle

For Easter, Kneipp implemented a competition in the chatbot to strengthen the brand and increase customer loyalty.

Diamant Zucker Advent Calendar

Diamant Zucker has developed a Christmas competition on the LoyJoy platform, exclusively for the Diamant community.

All consumer brands cases

ROI calculator for consumer brands

Calculate your concrete savings potential based on enquiry volume, campaign reach and automation rate. Based on real LoyJoy projects with consumer brands.

Calculate savings

Frequently asked questions about the AI chatbot for consumer brands

Resources for consumer brands

Ready for 1:1 brand relationships with millions of consumers?

We will show you in 30 minutes how LoyJoy runs in production at Eucerin, RTL+, ALDI and EDEKA.

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