Success Cases


The telecommunications brand advises its prepaid customers in the chat on top-up options.


Business Goals

To encourage customers to top up their prepaid credit, Congstar has added a chatbot to its top-up website. Customers can now take a small personality test and are then informed about the best top-up option for them.


Since the implementation of the LoyJoy platform, 54 % of the opened chats resulted in an interaction.

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