Success Cases
congstar
The telecommunications brand advises its prepaid customers in the chat on top-up options.
Business Goals
To encourage customers to top up their prepaid credit, Congstar has added a chatbot to its top-up website. Customers can now take a small personality test and are then informed about the best top-up option for them.
Results
Since the implementation of the LoyJoy platform, 54 % of the opened chats resulted in an interaction.