Conversational Platform

LoyJoy MCP: Your Gateway to the Agentic Web

Prepare your business for the future of customer interaction with the LoyJoy Model Context Protocol (MCP) server. Enable external AI agents like Google Gemini, Apple's Siri, or ChatGPT to directly and intelligently access the services and processes of your LoyJoy AI agent.

Every LoyJoy AI Agent is simultaneously an MCP server.

No additional cost. No add-on module. Available from the Professional plan.

The future of customer interaction is here: the Agentic Web. Personal AI agents like Google Gemini, Anthropic Claude, or ChatGPT will make requests and complete tasks on behalf of your customers. With the LoyJoy MCP Server, your business ensures it’s not only understood in this new era, but can proactively and efficiently offer its services.

Outbound & Inbound

Two Directions, One Protocol

MCP connects the LoyJoy platform bidirectionally with the world of AI agents. One protocol – two use cases that reinforce each other.

● Outbound: Your services in the Agentic Web.: Your customers' personal AI agents access your services, products, and processes via your LoyJoy AI Agent – securely, in a controlled manner, and end-to-end.
● Inbound: LoyJoy data directly in Claude, ChatGPT & more.: Operator teams connect their tenant to Claude, ChatGPT, or Gemini and work with platform data in natural language – querying analytics, processes, and knowledge sources without switching tools.

Tool overview

What Your LoyJoy MCP Server Offers

Once you connect your tenant to Claude, ChatGPT, or another MCP client, these tools are available to you.

📊 Retrieve analytics.: KPIs per process and sub-process, for any time period.
⚙️ Processes & views.: Browse AI agents, BPMN definitions, home pages, and navigation structures.
📚 Knowledge base.: Semantic search across your knowledge base.
✍️ Website content.: Read and create blog posts, cases, and releases.
📁 Emails & files.: Gmail, Google Drive, and connected data sources.
🔍 Web search.: Brave, DuckDuckGo, and Tavily for in-context research.

Key Benefits of the LoyJoy MCP Server

Future-proof, scalable, GDPR-compliant – MCP brings your business into the Agentic Web.

🚀 Future-proofing & competitive advantage.: Position yourself as a pioneer and secure a critical edge in tomorrow's customer communication.
🔗 Seamless integration.: Enable external AI agents to exchange information smoothly and directly execute processes via your LoyJoy AI agent.
⚡ Efficiency & scalability.: Automate handling of requests from various AI agents and significantly reduce the workload on your service teams.
🌐 Expanded digital reach.: Be present and responsive exactly where your future customers are – via their personal AI assistants.
🛡️ Controlled data access.: Precisely define which information, services, and processes external AI agents may access.
⚙️ Process automation.: Execute complex, customer-oriented processes end-to-end in the Agentic Web – not just answer questions.

Fast & simple

How to Connect Your LoyJoy Tenant

Implementation support included: a dedicated LoyJoy project manager guides you from the initial idea through to rollout.

1. Activate MCP: Available from the Professional plan; simply enable it in the admin area.
2. Generate an access token: Secure, revocable tokens with granular permissions.
3. Configure your client: Claude Desktop, ChatGPT, Cursor, or your own MCP client: add the URL and token once, and you’re ready.
4. Get started: Query your analytics, processes, and knowledge base in natural language.

Ready to give LoyJoy a Try?

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