LoyJoy

Agentic Customer Service and Sales for industry

The AI Agent for manufacturing and industry: automate sales and service

AI chatbot and voicebot for manufacturing, industry, and engineering: technical product advice, lead qualification, after-sales, and spare-parts service, resolved end-to-end. Integrated with SAP, Salesforce, and PIM. In 39 languages, multi-tenant, ready for global rollouts.

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4.9 Capterra

Leading industry and manufacturing companies trust LoyJoy

TRUMPF logo SCHOTT logo Montanhydraulik logo Physik Instrumente logo Westfalen logo Kesseböhmer logo

One platform for global industry rollouts

100+

Enterprise customers in the DACH region

39

Languages via chat and phone

2-4

Weeks to go-live

ISO 27001

certified infrastructure

AI chatbot for manufacturing and industry: why now

Manufacturers and industrial companies sell complex products that require explanation to a sophisticated buying center and serve existing customers over long lifecycles. Inquiries about product variants, spare parts, commissioning, and technical support consume valuable sales and service capacity. An AI agent answers these requests around the clock, qualifies leads, and executes real processes, from product advice to spare-parts ordering.

LoyJoy is the European platform for Agentic Customer Service and Sales. AI agents act autonomously within defined guardrails, integrated with SAP, Salesforce, and your PIM and service systems. Multi-tenant and in 39 languages, ideal for globally distributed industrial companies.

Use cases: chatbot and voicebot for industry

Nine use cases along the full lifecycle, from lead qualification to spare-parts supply.

Lead qualification in B2B sales

Captures industry, volume, budget, and timeline, scores leads, and forwards hot leads to sales. Writes directly as a variable to Salesforce or SAP CRM.

Technical product advice and product finder

Find the right machine or component via question tree or GPT advisor, show variants and accessories. Connected to PIM systems like Akeneo or SAP PCM.

After-sales and spare-parts requests

The AI agent captures spare-parts requests in a structured way, links them to project data via customer reference number, and hands them over to the service team as a qualified case. In use at Montanhydraulik with the AI assistant Monty.

24/7 product Q&A with lead handover

Generative AI answers individual product questions around the clock, detects buying intent, and automatically starts lead qualification, in all 39 languages.

Technical support and troubleshooting

After purchase, the AI agent answers questions about operation, troubleshooting, and complaints. Service-flow templates accelerate rollout.

Self-service and ticket creation

Create spare-parts or service tickets directly in chat, including photo and document upload. Connected to SAP Service Cloud or ServiceNow.

Voicebot for the technical service hotline

Speech-to-speech voicebot captures service requests by phone, also outside business hours. Low latency, natural speech, EU hosting.

Trade-show QR code and campaigns

Booth visitors scan the QR code, the AI agent captures the need and sends the matching PDF data sheet by email. Connected to HubSpot and Brevo.

Live-agent handover to sales and engineering

Complex requests are handed over seamlessly to your sales or service experts in live chat, with full conversation context. Asynchronous handover via ticket is also possible.

After-sales and spare-parts service

Spare-parts supply, rethought with the AI agent

Spare-parts requests cost service teams valuable time every day because requests are often incomplete and configurations are individual. The AI agent walks customers through the dialog in a structured way, links the request to project data via the customer reference number, captures technical drawings, PDFs, and photos via upload, and hands over a complete, qualified request to the service team. In use at Montanhydraulik with the AI assistant Monty.

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Mapping to project data via customer reference number
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Upload of technical drawings, PDFs, and photos
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Complete, structured data capture in the first contact
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Qualified handover to the service team for fast quotes

Sample dialog

Customer

"I need a spare part for my hydraulic cylinder but don't know the part number."

Monty (AI assistant)

"No problem. Tell me the machine type or upload a photo of the nameplate. I'll identify the matching spare part and check availability for you."

Make complex products understandable

Complex industrial products require advice. The LoyJoy product advisor turns static data sheets and filter lists into an interactive sales conversation. Via question tree or generative AI advisor, needs and use cases are captured, matching products with variants and accessories are shown, and prospects are guided to a quote request. This lowers the consulting barrier for advice-intensive products and increases conversion.

Interactive question tree

Identify the use case and walk customers step by step to the right solution.

Comparison and product carousel

Show product variants, comparison tables, and accessories directly in chat.

Quote request and lead capture

Detect buying intent, capture the need, and hand over as a qualified lead.

Integration with your industry stack

LoyJoy integrates with your existing sales, service, and product systems. Lead data flows directly to Salesforce or SAP CRM, product information comes from your PIM, service cases land in SAP Service Cloud. Additional systems like CAD viewers and document portals are connected via the API client. All workflows are modeled via drag-and-drop in the BPMN editor, with no programming required.

  • Salesforce (CRM, CPQ)
  • SAP ERP / Service Cloud
  • PIM (Akeneo, SAP PCM)
  • ServiceNow
  • HubSpot, Brevo
  • CAD viewer via API client
  • BPMN workflows

Success Case Montanhydraulik

Montanhydraulik: Monty, the AI assistant for spare-parts requests

Montanhydraulik produces hydraulic cylinders and systems for mobile cranes, mining, and water management, where fast spare-parts supply is critical. With the AI assistant Monty on the LoyJoy platform, spare-parts requests are qualified at the first contact: mapping via customer reference number, upload of technical documents, and complete handover to the service team. This significantly reduces back-and-forth and speeds up quote creation.

Read the Montanhydraulik case study
Montanhydraulik: Monty, the AI assistant for spare-parts requests

More success stories from manufacturing and industry

TRUMPF Agentic AI Sales Assistant

Powered by the LoyJoy platform, TRUMPF has taken its digital assistant 'Ask TRUMPF' to the next level. What began as a generative AI chatbot on the German website now operates as an autonomous Agentic AI sales rep and has been successfully scaled for the US market.

SCHOTT CERAN Product Advisor

In an effort to enhance its worldwide customer support, SCHOTT CERAN aimed to integrate a chat function for immediate access to FAQs and a platform for inquiries.

Tchibo B2B Coffee Solutions

With the help of the LoyJoy platform, Tchibo B2B optimizes its sales process by efficiently recording customer requirements and providing tailor-made coffee solutions for business customers.

Physik Instrumente Product Chat

Gemeinsam mit dem LoyJoy-Partner Avaus hat PI einen Chatbot entwickelt, der Nutzern hilft, mehr über die Produkte zu erfahren.

Westfalen AI Chat

Westfalen improves customer service with a GPT AI-powered chat. Customers can conveniently enter requests for liquid gas directly in the chat. The automation saves time for the customer service team.

KESSEBÖHMER HR Chatbot

Kesseböhmer has launched an HR chatbot with LoyJoy to optimise the HR area – streamlining recruitment, onboarding, and employee communication efficiently.

Thitronik Security Tech Chat

Thitronik offers its customers a chatbot that provides information about the company's products and services.

DTS AI Service Chat

DTS has implemented a chatbot powered by generative AI with LoyJoy for customers and leads – enabling automated support and qualified lead generation at scale.

Montanhydraulik AI Agent

Montanhydraulik leverages an AI agent to impart hydraulic expertise and streamline the recruitment process for applicants.

All industry cases

Security and compliance for industry

LoyJoy hosts in EU regions, is GDPR- and EU-AI-Act-compliant, and runs on ISO-27001-certified infrastructure. Explainable AI and anonymized analytics create transparency; the role-based access model with audit logs and multi-tenancy makes global rollouts manageable.

GDPR and EU AI Act

EU data sovereignty and transparency obligations.

EU hosting

Operated in EU regions.

ISO 27001

Certified infrastructure.

Explainable AI

Traceable AI and anonymized analytics.

Multi-tenancy

Separate data spaces for business units, regions, and brands.

Roles and audit logs

Role-based access model for governance.

ROI calculator for industrial companies

Calculate your concrete savings based on your inquiry volume, average handling time, and target automation rate. Based on real LoyJoy projects from manufacturing and industry.

Calculate savings

Frequently asked questions about the AI chatbot for manufacturing and industry

Resources for manufacturing and industry

Ready for an AI agent at your industrial company?

We will show you in 30 minutes how LoyJoy runs in production at TRUMPF, SCHOTT, Westfalen, and Montanhydraulik.

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