Success Cases
PI Chatbot for Precise Product Enquiries Online
Together with LoyJoy partner Avaus, PI developed an AI agent that helps users find out more about the products.
Physik Instrumente (PI) is a leading supplier of precise positioning systems and linear actuators.
Initial Situation
PI offers a technically complex product portfolio built around precise positioning systems and linear actuators. Users needed a quick and easy way to find out more about the products, without having to work through technical details themselves, and, if necessary, get in touch with an expert directly.
Solution Concept
Together with LoyJoy partner Avaus, PI developed an AI agent that answers questions about the products directly, whether selected or typed freely into the text field. Where a technical detail question calls for personal judgement, users can submit an enquiry directly to get in touch with an expert.
Results
- Precise, AI-driven answers to technical product enquiries reduce the workload on service staff and increase support efficiency
- Direct, competent answers to product questions support conversion to sales on the website
- Higher customer satisfaction through uncomplicated interaction