LoyJoy

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Everything you need to know about our security measures, data protection, and commitment to compliance.

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Compliance at a glance

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Security, Data Protection, Governance, and Compliance Documents

AI Notice Text Templates
July 30, 2026

Copy-paste text templates for the AI notice in the chat greeting, notice line, and phone greeting, ready to use in your LoyJoy configuration.

Acceptable Use Policy
September 7, 2026

Permitted use, excluded AI applications, and consequences of violations.

Assistance with the Data Protection Impact Assessment (DPIA) under Art. 35 GDPR for the Use of the LoyJoy Platform
May 6, 2026

This document serves as a foundation for the customer to conduct their own Data Protection Impact Assessment when implementing the LoyJoy platform.

BFSG EU Declaration of Conformity
June 5, 2025

This EU Declaration of Conformity confirms the LoyJoy Platform adheres to EU accessibility requirements based on DIN EN 301 549:2021-03 and WCAG 2.1 AA.

Brief Statement on the EU AI Act
July 30, 2026

Brief statement on the EU AI Act: LoyJoy's role as provider, risk classification and transparency obligations for AI Agents via chat and phone.

Data Processing Agreement (DPA)
September 2, 2026

This Data Processing Agreement (DPA) between LoyJoy GmbH and the customer pursuant to Art. 28(3) GDPR governs all processing of personal data.

Technical and organizational measures according to Article 32 GDPR
May 6, 2026

LoyJoy GmbH implements technical and organizational measures (TOMS) to ensure compliance with the GDPR provisions. Annex 1 to the Data Processing Agreement.

Sub Processors List
August 12, 2026

LoyJoy GmbH uses the following sub processors for processing personal data pursuant to the DPA. Annex 2 to the Data Processing Agreement.

Data Portability and Exit
September 8, 2026

Reference to the binding German switching and exit terms.

Data Privacy Overview and FAQ
August 18, 2026

Quick start guide to data privacy in LoyJoy. The LoyJoy Platform is designed to minimize data footprint while providing flexible options for storage and...

Compliance at a Glance
August 11, 2026

All the core facts on data protection, IT security and the EU AI Act, on one page.

Statement on environmental, energy, and occupational safety aspects of LoyJoy GmbH
March 2, 2026

LoyJoy GmbH is fully aware of its corporate responsibility in the areas of environment, energy, and occupational safety.

IT & Data Security Measures
August 18, 2026

The IT security measures implemented at LoyJoy to meet information security, privacy and compliance requirements.

Classify LoyJoy in the Cookie Banner
June 17, 2026

Classification and configuration of the LoyJoy Chat Assistant in the consent manager: why technically necessary, with template and arguments for the data protection review.

Phone Agent: Data Privacy and Security
August 12, 2026

Consolidated overview of the architecture, data flow, data types and security measures of the LoyJoy Phone Agent.

Supplement to Your Privacy Policy
July 14, 2026

This document contains a suggestion for supplementing your privacy policy when using LoyJoy – ensuring GDPR-compliant communication with your users.

Supplementary DPA Phone Agent
August 12, 2026

Supplementary agreement to the existing DPA for customers who additionally use the LoyJoy Phone Agent for AI-powered telephone communication.