About LoyJoy
Technology that listens. A team that delivers.
LoyJoy is a technology company from Münster, founded in 2018 by Ulf Loetschert and Ulrich Wolffgang. We are the platform for Agentic Customer Service and Sales via chat and phone. Our AI Agents resolve customer requests, advise on products, and qualify leads. Over 100 enterprise customers in the DACH region rely on LoyJoy, including RTL+, TRUMPF, R+V Versicherung, Deutsche Telekom, and Beiersdorf.
The Challenge
Why companies must act now
Expectations for customer service are rising: instant availability, competent answers, direct resolution. At the same time, qualified staff are becoming scarcer and cost pressure is increasing.
Many companies have identified Agentic Customer Service as a strategic priority. But the available tools fall short: rule-based chatbots fail at complex processes, LLM wrappers hallucinate, and integration with existing systems is missing.
Those who don't tackle the AI transformation in customer engagement now will fall behind.
What drives us
Customer issues should be resolved, not just answered. That sounds obvious, but it is not. Most chatbots handle standard questions. Complex requests such as contract changes, technical consultations, or lead qualification still land with overburdened teams.
LoyJoy closes this gap. Our AI Agents execute processes autonomously: in service, they resolve customer requests end-to-end; in sales, they advise on products and qualify leads. They access connected systems such as SAP, Salesforce, or legacy applications. For us, this is not a vision, but daily practice with our customers.
What you can expect from us
- Self-funded and independent
- No investors, no exit strategy. We make product decisions based on customer feedback, not on quarterly figures.
- Long-term partnerships
- Many of our customers have been working with us for several years. We know their processes, their systems, and their goals – and develop the platform together with them.
- Implementation support and dedicated contacts
- Dedicated project managers guide your rollout, from process design through integration to go-live. Short communication channels, fast decisions, direct dialogue up to the founders.
- Speed of innovation
- Monthly releases, early productive use of generative AI at the customer interface, and consistent advancement. We make technology usable before it becomes the standard.
Our conviction
We believe that the customer interface is the most important digital asset a company has. Those who do not actively shape it lose control over their own customer relationships. Our task is to guide companies through the AI transformation in customer engagement: with AI Agents that automate service and sales intelligently, efficiently, and compliantly, and that business departments can manage themselves.
What matters to us: Human interaction is too valuable for routine tasks. AI Agents handle the routine. Your employees focus on the moments that count. When issues are resolved end-to-end, loyalty is created. And customers whose problem is solved in seconds rather than minutes experience genuine delight. That is what Loy and Joy stand for in our name.
Founders
Do you have questions, feedback, or would you like to talk in person? Write to us directly – you will receive a personal reply.
Results in practice
A selection of our customer projects – see how companies implement Agentic Customer Service and Sales with LoyJoy.
Get to know us
Let us take 30 minutes to analyse together which of your customer requests AI Agents can already resolve today. With concrete examples from your industry.