LoyJoy

Agentic Customer Service for higher education

The AI Agent for universities and education providers: automate study advice and Study Buddy

AI chatbot and voicebot for the entire student lifecycle: advise prospective students 24/7, guide applications, support students as a Study Buddy and relieve administrative teams. Integration with Moodle, ILIAS, CampusNet and HISinOne. Accessible per WCAG 2.2 AA, GDPR-compliant, EU hosting.

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WCAG 2.2 AA accessibilityGDPR and EU hostingISO 27001Made in Germany

Universities and education providers trust LoyJoy

FH Mittelstand logo
AKAD University logo
BERND BLINDOW GROUP logo DIPLOMA Hochschule logo Jobin Hood logo

One platform for the entire student lifecycle

24/7

study advice, also evenings and weekends

39

languages for international students

2-4

weeks to go live

15 min

to the first prototype in the no-code editor

AI chatbot for higher education: why now

Prospective students inform themselves mostly digitally and expect fast, reliable answers, ideally in their language and without waiting queues. At the same time, advisory teams are stretched thin, application phases produce demand spikes and enrolled students raise questions about modules, exams and course material around the clock.

LoyJoy supports learners along the entire student lifecycle, from the first question about the right programme to exam preparation. The chatbot takes over study advice, becomes a Study Buddy after enrolment and relieves faculties, instructors and support teams alike.

Use cases: chatbot and voicebot for universities and education providers

Nine use cases that universities and education providers automate with LoyJoy, from prospective student advice to the self-service portal.

1

Study advice 24/7

Questions about programmes, costs, campuses and admission requirements, answered around the clock in the language of choice.

2

Study Buddy for students

Accesses scripts, module handbooks and lecture materials, explains terms, builds flashcards and summaries, reminds about deadlines.

3

Application and enrolment process

Guides applicants through application, aptitude tests, enrolment and document upload, dialogue-based and accessible.

4

Lead qualification and hot lead handover

Captures contact details, desired start and prior education, sends information material and hands qualified leads to CRM or student information system.

5

Self-service portal

Retrieve transcripts, exam registration, request certificates, ticket creation, all directly in chat.

6

Voicebot for the study advisor hotline

Speech-to-speech voicebot for phone advice outside office hours, with handover to study advisors for complex questions.

7

International student support

39 languages for international applicants, with advice on visa, accommodation, language requirements and recognition.

8

Career service and alumni

Job offers, internships, career coaching and alumni services directly in chat, with referral to partner companies.

9

Live agent handover to specialist advisors

Complex matters are handed over with full context to study advisors or administration in live chat.

No-code for your study advice and administration

Build it yourself, advise in dialogue, instead of FAQ and email form

Classic university solutions are static FAQ pages, lengthy email exchanges and contact forms. LoyJoy is a no-code platform: your study advice and administration build the chatbot themselves, adjust content each semester and extend it with over 100 process modules.

FAQ, email, contact form

Static, slow, anonymous

  • FAQ pages answer standard questions but do not advise in dialogue
  • Email replies take days, especially during application phases
  • Content only changeable via IT or marketing release cycles
  • No multilingual support for international students

LoyJoy AI Agent

Self-built, dialogue-based, multilingual

  • Study advice in dialogue, 24/7 and in 39 languages
  • Study Buddy with access to scripts, module handbooks and learning materials
  • Study advisors build and change themselves, prototype in 15 minutes
  • Integration with Moodle, ILIAS, CampusNet, HISinOne and SAP SLCM

The simplest enterprise platform for Agentic Customer Service. Enterprise depth in compliance and integration, self-service simplicity in building and changing.

Voicebot speech-to-speech (Phone Agent)

Voicebot for the study advisor hotline

Phone enquiries during application phases, advice outside office hours, international callers in different time zones. Our Phone Agents are built on speech-to-speech AI with latency under 500 ms, natural prosody and interruption handling, in 39 languages.

  • Low latency under 500 ms
  • Natural prosody, interruption handling
  • EU hosting, GDPR-compliant

Example dialogue

Caller

Hello, I am thinking about applying for the Business Psychology programme. What are the admission requirements?

Voicebot

Of course. For the bachelor application you need the higher education entrance qualification. Shall I send you the exact requirements by email or directly book an advisory appointment?

Accessibility, GDPR and EU hosting

Universities have a clear mandate for accessibility and work with sensitive student data. LoyJoy hosts exclusively in the EU, runs on ISO 27001 certified infrastructure and is compliant with GDPR, BFSG and the EU AI Act. WCAG 2.2 AA and screen reader compatibility are standard.

WCAG 2.2 AA

Screen reader, keyboard navigation and contrast checks from day one.

GDPR

Data processing agreement, DPIA and EU data sovereignty.

EU AI Act

Transparency obligations and documentation.

EU hosting

Data and AI models exclusively in the EU.

ISO 27001

Certified infrastructure.

Multi-tenant

Separate tenants for faculties, study centres and partner universities.

Integration into your university IT

LoyJoy connects with your existing learning, administration and CRM systems. LMS content is indexed automatically, CRM and SIS data flows directly from chat. Workflows are modelled with BPMN without code, Bring Your Own AI is possible.

  • Moodle
  • ILIAS
  • CampusNet
  • HISinOne
  • SAP SLCM
  • Salesforce Education Cloud
  • Microsoft Dynamics
  • HubSpot, Brevo, Mailchimp
  • SharePoint and Azure AI Search
  • API client (REST)
  • BPMN workflows

Success cases

Universities automate with LoyJoy, from study advice to Study Buddy

Several universities and education providers use LoyJoy in production. The Fachhochschule des Mittelstands advises prospective students with higher conversion from website visitors to applicants. AKAD University, DIPLOMA Hochschule and the BERND BLINDOW GROUP use LoyJoy as an advisory and Study Buddy chat for their educational offerings.

Read the FH Mittelstand customer story
Study advice with AI agent at a university

Success stories from higher education

FH-Mittelstand Advisory Chat

The Fachhochschule des Mittelstands (FHM) uses the LoyJoy Chatbot to advise and excite prospective students.

BERND BLINDOW GROUP Advisory Chat

Together with LoyJoy, the BERND BLINDOW GROUP has created a chatbot that answers its customers' questions about the educational programme.

DIPLOMA DiploBot University

The DIPLOMA University of Applied Sciences has developed LoyJoy, a chatbot that answers questions about its educational programmes.

Jobin Hood Recruiting Chatbot

Jobin Hood uses LoyJoy as a central app to bring employees and companies together. The chat embodies the business model of Jobin Hood.

All higher education cases

ROI calculator for higher education

Calculate your concrete savings potential based on enquiry volume, advisory time and applicant conversion.

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Frequently asked questions about the AI chatbot for higher education

Resources for universities and education providers

Ready for 24/7 study advice and Study Buddy?

We will show you in 30 minutes how LoyJoy runs in production at FH Mittelstand, AKAD and DIPLOMA.

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