Success Cases
BERND BLINDOW GROUP Consultancy-Chatbot
Together with LoyJoy, the BERND BLINDOW GROUP has created a chatbot that answers its customers' questions about the educational programme.
Business Goals
The BERND BLINDOW GROUP is a private educational institution with 17 locations in Germany.
With the help of the LoyJoy Conversational Platform, a chatbot was created to improve customer service.
The chatbot answers all questions about the group’s educational programmes and directs customers to further information.
Customers can also request personal contact directly in the chat.
Results
The LoyJoy chatbot simplifies customer communication and speeds up the processing of enquiries.
This relieves the burden on customer service and improves the user experience at the same time.
The direct option to make contact means that interested parties can receive targeted further support.
This promotes lead generation.