BERND BLINDOW GROUP: AI chatbot for educational advice at 17 locations

The BERND BLINDOW GROUP is a private educational institution with 17 locations in Germany. Prospective students and continuing-education seekers ask a wide range of questions about programmes, locations, requirements and application processes, often outside classic advisory hours.

Goals: scale advisory, relieve service

For an educational group with 17 locations, consistent round-the-clock advisory is a real challenge. Enquiries come from different regions at different times of day, often with questions that belong to the standard topics at each location.

For the BERND BLINDOW GROUP this meant:

• many recurring standard questions in service
• advisory volume outside office hours
• difficult lead capture when prospects drop off

What was needed was a digital solution that could reliably advise prospective students around the clock while easing the handover to personal advice. For this purpose, a chatbot for educational advice was implemented on the LoyJoy platform.

Results: fast answers and more leads

The LoyJoy chatbot serves as the digital first point of contact for the BERND BLINDOW GROUP. It answers questions about programmes, locations and applications, leads to deeper content and allows prospective students to request personal contact directly in the chat.

Results of the solution:

• 24/7 available advice on educational programmes
• consistent answers across all 17 locations
• advisory team relieved from standard questions
• GDPR-compliant lead capture directly in the dialogue

This creates a seamless advisory experience in which routine enquiries are answered automatically and the advisory team gains more time for personal conversations.