"More direct than any form – with a noticeable reduction in workload for our service team."
Westfalen AG
Interview at data:unplugged
Success Cases
Westfalen Liquid Gas Chatbot for Inquiries & Service
AI chat for Westfalen liquid gas: interactive advice, fast inquiries and more efficient service processes for customers and prospects.
The Westfalen Group is active in technical gases, refrigeration and heating, service stations and mobility, and respiratory home therapy.
Initial Situation
Finding the right information about Westfalen’s different liquid gas offers and submitting a concrete inquiry wasn’t easy enough for customers and leads. Westfalen wanted to change exactly that.
Solution
With LoyJoy, an AI Agent was set up on the LoyJoy platform that informs customers in a dialogue and takes their liquid gas inquiries directly, instead of pointing them to a form.
Results
- The interactive chat interface works better than any traditional request form, because inquiries arrive directly and without detours
- The automation saves the service staff time when handling liquid gas inquiries
Video Testimonial
At data:unplugged, Westfalen AG explains how the AI chat makes liquid gas inquiries more direct than any traditional form, with noticeable relief for the service team.