"Available in 10 languages – rolled out worldwide within a few weeks."
SCHOTT AG
Interview at data:unplugged
Success Cases
SCHOTT CERAN Global AI Chat Customer Service
Learn how SCHOTT CERAN rolled out a global AI chat in 10 languages for FAQs and inquiries with LoyJoy, in just a few weeks.
Business Goals
Aiming to bolster its global customer service, SCHOTT CERAN sought to incorporate a chat feature for quick access to FAQs and a platform for inquiries. Behind the scenes, a generative AI, trained on SCHOTT’s documents, ensures precise responses.
Available in 10 languages, the chat is designed for a global user base.
Results
With the assistance of LoyJoy, the chat, along with its generative AI, was launched globally in just a few weeks in October 2023.
The journey continues as SCHOTT plans to expand the chat’s knowledge base and processes, a task managed by the SCHOTT team themselves.
Video Testimonial
At data:unplugged, SCHOTT AG shares how they rolled out an AI chat in 10 languages globally in just a few weeks – and what sets this solution apart from others.