Business Goals

Eucerin is an internationally known dermatological skin care brand. In order to be able to advise customers in a resource-saving way among the large number of product lines for different skin conditions, a chatbot skin consultation was created.

With just a few questions it leads to the correct skin condition and the corresponding products.

Results

The chat has already been published on the websites of several Eucerin countries in Europe, the Americas, Africa, and Asia.

Participants particularly like the interactive, playful way of finding their individual product recommendation. The products can directly be purchased online.

Watch the Case Video