Success Cases
Ottobock Protheses Chat
Ottobock developed a chatbot with LoyJoy for prosthetic fittings: fast, personal advice on amputation and direct expert search for the right solution.
Ottobock is a leading company in the field of medical technology that offers innovative solutions for prosthetic fittings.
Initial Situation
After an amputation, those affected face a wide range of possible prosthetic fittings, and finding the right one for their individual life situation is not easy. Users needed to quickly find the right prosthetic fitting, with well-founded information about amputation and, if needed, direct access to personal expert advice.
Solution Concept
With the help of LoyJoy, Ottobock developed a chatbot that guides users step by step to the right prosthetic fitting, instead of leaving them alone with the wealth of information. The chatbot provides well-founded information about amputation and forwards users directly to an expert search if they need personalised advice. Simple navigation with links and images makes it easy to use.
Results
- Quick, personalised advice, very well received by users, especially given how personal this topic is
- Direct contact with experts for interested users, which promotes lead generation
- Better usability thanks to simple navigation with links and images