Intelligent Avatar With Chat and Voicebot 🤖 How Paul Hartmann AG Is Rethinking Customer Service With LoyJoy

© PAUL HARTMANN AG

Paul Hartmann AG, a leading German company for innovative medical and care products, has taken a significant step towards pioneering customer communication in collaboration with LoyJoy. By implementing an advanced chat and voicebot called Eva on the LoyJoy platform, Hartmann has fundamentally changed the way they interact with their customers. 💬

Eva: More Than Just a Digital Assistant 👩‍💻

The new chatbot “Eva” is more than just a digital assistant. With the ability to understand and process both text and voice input, Eva offers an interactive and human-like conversational experience. Customers can now receive information about Hartmann’s range of wound management products around the clock, either through written inquiries or via an audio track. 🎙️

What sets Eva apart is her visual avatar, which gives the chat a personal touch. This innovation not only makes the interaction more user-friendly, but also takes the entire customer communication to a new level. Customers feel understood and individually looked after, which leads to increased satisfaction. 😊 The avatar is based on the technology of D-ID.

Pioneering Partnership for Digital Innovation

The collaboration between Hartmann and LoyJoy impressively demonstrates how traditional companies can use modern technologies to improve their customer service. By combining Hartmann’s expertise in the healthcare sector with LoyJoy’s innovative Conversational Platform, a solution powered by generative AI was created that is perfectly tailored to the needs of Hartmann’s customers. 🤝

This partnership underlines the importance of customer-centric innovation in the digital age. Hartmann proves that even in traditional industries such as medical technology, digital transformation and personal service can go hand in hand. 🌟

With Eva, Paul Hartmann AG has not only implemented a chatbot, but also created a digital flagship that perfectly embodies the company’s values - innovation, quality and customer focus. Would you also like to take your customer communication to the next level? Then contact us today 🚀

— by Steffen Wichtrup