LoyJoy CEO Ulf Loetschert in the Datenbusiness Podcast: Insights Into LoyJoy and the Future of Chatbots

© Datenbusiness GmbH

Our CEO Ulf Loetschert was recently a guest on the Datenbusiness Podcast and shared exciting insights into the early days of LoyJoy and the world of generative AI-powered chatbots. Here are the highlights for you:

1. LoyJoy’s Road to Success 🚀

Ulf talks about the beginnings and the founding of LoyJoy. There is a particular focus on our financing strategy: we focus on sustainable growth and independence from investors. This may be slower, but it makes us more flexible and future-proof.

2. Pioneer in the Field of Generative AI 🤖

LoyJoy was one of the first SaaS providers to focus on generative AI for chatbots. We made the leap from simple, often inadequate, intent-based AI to advanced generative AI - and it’s paying off!

3. User-Friendliness Meets High-Tech 💻

Our BPMN-based no-code approach enables simple drag & drop for complex processes. We’ve invested heavily in a top chat UI to give your customers the best possible experience.

4. Revolutionary Use in the Insurance Industry 📊

Ulf explains how LoyJoy masters the high demands of the insurance industry. Our chatbots can automate processes from lead generation to complete application routes. Using the example of pet insurance through to claims notifications. The result? Higher attention, lower bounce rates and better conversion rates.

5. Data-Driven Improvements 📈

Sophisticated analytics allow customers to see exactly where users drop out and what questions they ask. This allows the user experience to be constantly optimized.

6. Data Protection Made to Measure 🛡️

LoyJoy’s platform focuses on transparent and customizable data protection. Always geared towards the individual requirements of the customer. Large language models for generative AI are hosted in the EU and in Germany.

7. Seamless Integration Into Social Media Apps

LoyJoy integrates seamlessly into social media apps via PWA (Progressive Web App). Users do not leave the social media app for a seamless customer journey. And no data is transferred via Meta or TikTok servers.

8. Future-Oriented Conversational Platform 🔮

We already offer more than 10 different large language models at the click of a button. Plus voice interfaces that work with minimal delay thanks to generative AI. We are also currently working on AI-generated process models and experiences to improve the user-friendliness of the LoyJoy Conversational Platform.

Curious to find out more? Listen to the full podcast (German language) and discover how LoyJoy can take your customer engagement to the next level. Let’s shape the future of customer communication together! 🚀💬

— by Steffen Wichtrup