Agentic AI · Made in Germany · GDPR-compliant

AI Agents that resolve customer requests. Via chat and phone.

LoyJoy is the European no-code platform for agentic AI at the customer interface. Case-closing, compliant, productive in 2–4 weeks.

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4.8 OMR Reviews

4.9 Capterra

Picture of a woman talking on the phone, clearly enjoying the conversation.

Trusted by over 100 companies across the DACH region

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TRUMPF elevates "Ask TRUMPF" to Agentic AI: the digital sales assistant answers B2B enquiries around the clock, qualifies leads automatically, and has been successfully scaled to the US market.

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Case Study →

R+V sets new standards with AI assistant "Emmie": she answers insurance questions instantly, explains complex jargon in plain language, and is available around the clock.

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Case Study →

1. FC Cologne digitalises fan communication with AI agent "Hennes": tickets, membership, stadium info, and club news – available around the clock.

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Case Study →

The personal support from LoyJoy is outstanding. The team proactively suggests optimisations, always keeping our individual use case and the added value for our company in mind.

Nicolas Klasmeier

Product Owner, RTL Interactive GmbH

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Melitta customers redeem their coffee machine cashback conveniently via chat – with barcode scanning for product identification, without any media interruption.

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Case Study →

SCHOTT CERAN strengthens global customer service with AI chat: available in 10 languages, rolled out worldwide within a few weeks.

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Case Study →

Ottobock enables booking of product demos and 1:1 live chat with experts via LoyJoy chat – for optimal advice for patients and specialists.

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Case Study →

Westfalen modernises customer service with an AI chat for liquefied gas enquiries – more direct than any form and with a noticeable reduction in workload for the service team.

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Case Study →

The platform is a key enabler of our goal to build 1:1 relationships with our 1 bn+ consumers. The "Joy" factor touches our consumers emotionally – and makes it wildly successful.

Ben Polter

Global CRM Manager, Beiersdorf AG

The Challenge

Your customers expect instant, competent answers. Traditional solutions are hitting their limits.

Rising demand, limited capacity

Customers expect answers within seconds, via chat and phone, around the clock. At the same time, requests are becoming more complex: contracts, tariffs, claims, technical specifications. Headcount cannot scale indefinitely.

Chatbots fail at real processes

Simple FAQ bots answer standard questions. But they cannot resolve issues end to end, access systems, or provide individual answers. Integration with SAP, Salesforce, or legacy systems? Out of reach.

Compliance is not optional

In regulated industries, every automated response must be traceable, accurate, and auditable. Hallucinating AI systems are a risk. GDPR, DORA, accessibility legislation, EU AI Act. Compromises here cost more than customer trust.

Why LoyJoy

Not just another chatbot. The platform for Agentic Customer Service and Sales.

LoyJoy is the platform for Agentic Customer Service and Sales via chat and phone. Our AI Agents resolve customer requests, advise on products, and qualify leads. No FAQ bots, but autonomous agents that execute processes on their own.

Fully no-code

Business teams configure AI agents themselves, without IT dependency.

100+ process modules

Real process depth for service and sales. In service: contract inquiries, change requests, technical support. In sales: product advice, needs analysis, lead qualification.

Chat and phone

A consistent customer experience across all channels, centrally managed.

Integration with existing systems

SAP, Salesforce, CRM, ERP, and legacy systems, even in complex IT landscapes.

Made in Germany, fully compliant

GDPR, DORA, accessibility, EU AI Act. Hosted in Germany.

Productive in 2–4 weeks

No month-long project, but a fast path to productive operation.

How it works

Three steps to an automated customer interface

Set up agents

Define AI agents for chat and phone, without programming. Choose from over 100 process modules and configure dialogue flows via drag & drop.

Connect knowledge and systems

Integrate product data, knowledge bases, and business processes. Connect SAP, Salesforce, CRM, and your existing systems, including legacy.

Automate the customer interface

Customer requests are resolved end to end, scalably, reliably, and compliantly. First productive results in 2–4 weeks.

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Results

What our customers achieve

98%

automated handling at RTL+

4–6

weeks to go-live

–70%

reduction in email volume

200%

increase in conversion rate

24/7 AI Customer Service Automation at RTL+

Thanks to generative AI and LoyJoy's no-code platform, 98% of customer inquiries are handled automatically. Only 2% require manual follow-up.

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24/7 AI Customer Service Automation at RTL+

24/7 AI Sales Assistant at TRUMPF

TRUMPF's 'Ask TRUMPF' agent autonomously answers complex technical questions, identifies buying intent, and hands pre-qualified leads to the right sales expert, 24/7 across all time zones.

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Intelligent Wine Sommelier at Wine in Black

Powered by agentic AI, the sommelier advises customers like a professional wine specialist. In a natural dialogue, it recommends suitable wines from an extensive range.

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Intelligent Wine Sommelier at Wine in Black

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Platform overview

LoyJoy brings together agentic AI, over 100 process modules, and an accessible chat UI in a single no-code platform. Connect your existing systems, choose your preferred AI model, and automate complex customer interactions via drag & drop.

Agentic AI

Knowledge delivery, product advice, and process automation, in one agent.

Chat + phone

Consistent customer experience across all channels, centrally managed.

30+ integrations

SAP, Salesforce, HubSpot, API client for everything else, no code required.

Accessible chat UI

WCAG 2.1 AA, fully customizable to your brand and requirements.

MCP-ready

Every AI Agent is simultaneously an MCP server – ready for the Agentic Web and connectable to Claude, ChatGPT, or Gemini. Learn more →

Explore the platform in detail

Enterprise-ready and fully compliant

With LoyJoy, you're on the safe side: We comply with all relevant legal and regulatory requirements, from GDPR and the EU AI Act to DORA and accessibility. The LoyJoy platform is operated within the EU, encrypts data in transit and at rest, and does not process personal data without consent.

● Automated AI testing: Integrated test runs regularly check chatbot flows and AI responses to ensure quality and reliability.
● Multilingualism: LoyJoy supports multiple languages in parallel. Reach your customers globally in their preferred language.
● Role & rights concept: Granular permission system for teams. Control who can view or edit which content. Ideal for enterprise governance.
● Multi-tenancy: Set up multiple tenants/workspaces (e.g., for different countries or brands), perfect for global rollouts within a single platform.
● Analytics & monitoring: Complete transparency over every interaction. See in live dashboards where users drop off and where optimization potential exists.
● Secure login (SSO/Passkeys): LoyJoy supports multiple passkey login methods for seamless and secure user authentication.

What our customers say

First-hand experiences

"98% of our customer requests are handled fully automatically."

Christiane Konrad

Vice President CRM & Customer Care, RTL+

"Our digital sales assistant qualifies leads around the clock – worldwide."

TRUMPF

Interview at data:unplugged

"More direct than any form – with a noticeable reduction in workload for our service team."

Westfalen AG

Interview at data:unplugged

"Available in 10 languages – rolled out worldwide within a few weeks."

SCHOTT AG

Interview at data:unplugged

Recognized on leading review platforms

Frequently asked questions

: LoyJoy is the platform for Agentic Customer Service and Sales via chat and phone. Our AI Agents resolve customer requests, advise on products, and qualify leads. No FAQ bots, but autonomous agents that execute processes on their own. Over 100 process modules, fully no-code, integrable into SAP, Salesforce, and legacy systems. Made in Germany, hosted in the EU. Compliant with GDPR, DORA, accessibility requirements, and the EU AI Act.
: Yes. LoyJoy is used by many large enterprises, banks, and insurers across Europe under the GDPR. All data is processed exclusively within the EU. Data in transit and at rest is encrypted. LoyJoy also complies with DORA, accessibility requirements, and the EU AI Act.
: LoyJoy combines structured processes with generative AI. AI agents respond exclusively based on your defined knowledge sources and data, not based on general training data. Automated AI testing continuously checks response quality.
: No. In addition to pre-built integrations such as Salesforce or HubSpot, LoyJoy offers an API client module that lets you connect any API without programming. SAP, legacy systems, and custom interfaces can all be connected this way.
: Our customers typically achieve first productive results within 2–4 weeks. A simple AI agent can be configured and launched within a few hours. Duration depends on the complexity of integrations and the number of processes involved.
: LoyJoy guides the implementation with dedicated project managers, from process design through integration to rollout. You can work independently in the no-code editor or involve our experts, based on your needs.

Let us analyze together in 30 minutes which of your customer requests AI Agents can already resolve today. With concrete examples from your industry.

Free potential analysis with concrete examples from your industry.

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