AI Foundations
Conversational AI
Conversational AI refers to AI systems that hold natural dialogues with humans, via text or voice. LoyJoy is a conversational AI platform for service and sales across chat and phone.
Also known as: Conversational Artificial Intelligence
What conversational AI covers
Conversational AI is the umbrella term for technologies that enable natural dialogues between humans and machines. It includes chatbots, voice agents, AI agents, speech processing, speech synthesis, and RAG systems.
Typical use cases
- Customer service: automated responses, handover to live agents when needed
- Sales: advice, lead qualification, cross- and up-selling
- HR: onboarding, FAQs, internal search
- Marketing: promotion mechanics such as raffles or advent calendars
Conversational AI at LoyJoy
LoyJoy delivers conversational AI as a no-code platform on BPMN: service and sales over chat, messenger, and phone, integrated with existing systems, designed for GDPR, EU AI Act, and DORA.