AI Foundations
AI Agent
An AI agent is software that acts autonomously to solve tasks for users, connects to external systems, and executes processes end-to-end. AI agents are the building blocks of agentic AI.
What an AI agent can do
An AI agent understands a goal, picks suitable tools, fetches data from connected systems, and drives a process forward until the request is resolved. In customer service it doesn’t just answer questions, it books appointments, updates contracts, or opens tickets.
AI agent vs chatbot
A classic chatbot follows fixed decision trees. An AI agent plans flexibly, uses RAG for fact-grounded answers, and can call APIs. For complex requests, it hands off to a live agent.
AI agents at LoyJoy
The LoyJoy platform builds AI agents no-code, including integration into existing systems and telephony via the voice agent.