"Our digital sales assistant qualifies leads around the clock – worldwide."
TRUMPF
Interview at data:unplugged
Success Cases
TRUMPF AI Sales Agent
TRUMPF relies on an AI chatbot from LoyJoy that answers customer questions about the company, reduces the load on customer service and increases satisfaction.
TRUMPF is a leading global family-owned company that develops machine tools, laser technology and electronics for industrial applications.
Initial Situation
Questions about the company used to land directly with the customer service team. TRUMPF wanted to support customers and leads on its company website itself, increase customer satisfaction and reduce the workload of the customer service team.
Solution
With the help of the LoyJoy platform, TRUMPF built an AI Agent on its company website, powered by generative AI, that gives customers and leads round-the-clock answers based on the TRUMPF knowledge database, without a detour through customer service.
Results
- Customers and leads get answers to questions about the company directly on the website, without a detour through customer service
- Increased customer satisfaction, because answers are available immediately
- Reduced workload for the customer service team on these standard enquiries
Video Testimonial
In this interview at data:unplugged, TRUMPF shares how their digital sales assistant qualifies leads around the clock worldwide, and why LoyJoy was the right platform for it.