Success Cases
Covestro AI Chat Carli
With the help of LoyJoy, Covestro has implemented a chat Carli powered by generative AI for customers and leads.
Covestro is one of the world’s leading manufacturers of high-quality polymer materials. So that customers and leads no longer have to piece together information themselves, the AI agent “Carli”, powered by generative AI, was implemented based on the LoyJoy platform.
Solution
Users can find out about Covestro products, case studies and webinars, or enter a question directly into the free text field. Carli guides them through the dialogue to the right answer. When further support is needed, Carli connects leads directly with the right contact person.
Results
With the LoyJoy platform, Covestro has implemented a powerful service agent that supports customers and leads around the clock, regardless of time zone or business hours, and contributes to a new, interactive experience.