Customer feedback with coupon code: chatbot template for feedback and reward

Classic surveys without a reward often go unanswered. This template combines a short feedback survey in chat with the automatic issuance of a personal coupon code as a thank-you. After completing the survey, participants receive a code from a stored list. Survey questions and code source are configurable.

Noticeably increases the participation rate compared with classic surveys without a reward.

Highlights

• Quick feedback collection directly in the chat: Survey questions run as a dialog, with no separate form required.
• Automated issue of individual coupon codes: After completing the survey, each participant automatically receives a code from a stored list.
• Increase customer loyalty through small rewards: The prospect of a coupon noticeably increases the participation rate compared with classic surveys without a reward.

Use cases (examples)

• Asking about customer satisfaction after a purchase and rewarding it right away
• Collecting feedback on new products or services
• Increasing the participation rate of post-purchase surveys
• Feedback campaigns after store or event visits
• Pairing regular satisfaction surveys with an incentive

What is included in the template?

• Dialog-based survey with configurable questions
• Automatic issuance of a coupon code after completing the survey
• Code source as a stored list
• Adjustable questions and answer options in the no-code editor

Get started in under 5 minutes

1. Install the template
2. Adjust the survey: Adapt questions and answer options to your feedback goal.
3. Connect the coupon source: Set up the code list, or connect it via the API client to your CRM or marketing system for coupon management.
4. Share and evaluate: Send the feedback chat, for example after a purchase, by email, QR code or link, and evaluate the responses.