Product finder (decision tree): chatbot template for guided product selection

The Product Finder Decision Tree template guides visitors through a clearly structured sequence of questions to the matching product recommendation. Each answer determines the next step in the tree until a concrete recommendation from your range is reached. The format suits manageable product ranges with clearly separable criteria.

Questions, answer paths and product assignments are adjustable in the no-code editor. For more complex product worlds, see the Agentic AI product finder.

Highlights

• A clearly guided path: Every question and every answer path is defined in the no-code editor, guiding visitors step by step to the matching product recommendation.
• Full control over questions and mapping: You decide which questions are asked and which product is assigned to each answer path.
• Easy to maintain: Adjust or extend questions, answer options and product assignments without any coding.

Use cases (examples)

• Guided product selection for manageable ranges
• Advice along clearly separable criteria such as size, type or intended use
• Pre-qualifying prospects before they reach your sales team
• Simple self-service advice without free-text interpretation
• A starting point for automated product advice without AI configuration

What is included in the template?

• A pre-configured decision tree with example questions and answer paths
• A no-code editor to adjust questions, answers and product assignments
• A connection to the LoyJoy Product API for your own product data
• Embedding as a chat on your website or in your app

Get started in under 5 minutes

1. Install the template
2. Adjust the decision tree: Tailor questions, answer paths and product assignments to your range in the no-code editor.
3. Connect your product data: Upload your product data via the LoyJoy Product API.
4. Embed the chat: Deploy it on your website or in your app and guide customers to the matching product.