Capture meter reading: chatbot template for utilities and municipal services
Description
Meter reading chatbot: captures meter readings in chat and posts them directly to your billing system via API automatically.
Highlights
Highlights
- Quick and uncomplicated meter reading report via chat
- Verification by contract account number with comparison in your customer database
- Immediate entry in your customer database
The template guides customers through reporting their meter reading in chat: they enter their contract account number and the current meter reading, either as a number or via photo upload. The chatbot validates the input against your customer system and posts it directly to your billing system via API. This removes the detour via phone call, paper form or reading card.
Highlights
- Report meter readings without media breaks: Customers enter their meter reading as a number or via photo directly in chat, with no phone call or paper form needed.
- Verification via the contract account number: The input is checked against your customer system, so only authorised values are accepted.
- Direct handover to your billing system: The API client posts meter readings straight into systems such as SAP IS/U, Wilken, Schleupen, Lima or powercloud.
Use cases (examples)
- Regular meter reading without an on-site appointment
- Interim reading for a tariff change or a house move
- Capture after a meter exchange or repair
- Follow-up capture when a self-reported reading is missing or implausible
- Digitising the reading card included with the annual invoice
What is included in the template?
- Guided chat dialog for contract account number, meter number and meter reading
- Input as a number or via photo upload
- Plausibility checks and required fields, adjustable in the no-code editor
- API connection to common billing systems such as SAP IS/U, Wilken, Schleupen, Lima or powercloud
- Confirmation message after successful submission
Get started in under 5 minutes
- Install the template
- Connect your customer system: Set up the connection to your billing system via the API client.
- Define checks: Adjust plausibility checks, required fields and confirmation messages in the no-code editor.
- Roll out access: Provide the chat via QR code on the invoice, a link in emails or embedded in your customer portal.
Frequently asked questions
In chat, either by typing the number or uploading a photo. The contract account number is requested for verification.
Common systems such as SAP IS/U, Wilken, Schleupen, Lima and powercloud are connected via the API client. Further systems can be integrated individually.
Through plausibility checks and a match against your customer database, both configurable in the no-code editor.
Via QR code on the invoice, a link in email campaigns, or embedded in your customer portal.
The plausibility check applies, and you decide in the no-code editor how the agent reacts, for example by asking again or flagging it for manual review.
Yes, both are adjustable in the no-code editor without coding.