Technical Standards
MCP
MCP connects AI assistants with approved data and functions. LoyJoy uses it for external tools, agent services and headless access to the tenant.
Also known as: Model Context Protocol
What MCP solves
Without a connection to existing systems, AI assistants work in isolation. MCP defines a protocol for discovering approved tools, calling them and receiving results.
What MCP is used for
- Teams access approved LoyJoy functions from Claude Cowork, ChatGPT Work or OpenWork
- Engineers expose internal APIs to AI assistants via MCP
- Teams integrate knowledge sources without a separate export
MCP at LoyJoy
LoyJoy uses MCP in three directions: agents use external tools, external agents access approved customer services, and teams work with agents and analytics in their AI assistant. LoyJoy Headless is included from Professional onwards. Tenant access is confirmed for Claude Cowork, ChatGPT Work and OpenWork. Learn about the MCP architecture.