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Westerwaldbank
Interview at data:unplugged
Success Cases
Westerwaldbank: AI support and live chat in banking
Westerwaldbank automates service enquiries on online banking, cards, branches and advisor scheduling with LoyJoy, including seamless live chat handover.
Goals
Westerwaldbank wanted to give customers round-the-clock access to core service processes through a convenient, AI-powered assistant.
The chatbot supports online banking, card and account enquiries, branch searches and the booking of appointments with an advisor.
Results
The AI assistant “Clara Wäller” answers banking questions automatically and hands over seamlessly to live chat when a human is needed. Customers book appointments directly in the dialogue, in just a few simple steps. Privacy-friendly implementation with encrypted data transfer and minimal data collection.
Video testimonial
At data:unplugged, Westerwaldbank shares how AI support, live chat and over 30 automated processes are modernising customer service in banking.