B2B MedTech
Ottobock Success Story: AI Agent for Professionals
Ottobock developed a specialized service chat for medical professionals using the LoyJoy Platform – for fast support and efficient communication in orthotics.
The medical technology company Ottobock is a global leader in prosthetics and orthotics. When specialist staff have questions about products, technology or adjustments, every minute counts, especially when patient care is on the line. Together with LoyJoy, an AI agent for professionals was developed to meet exactly that need.
Solution
Embedded in the Ottobock website, the AI agent resolves questions about products, technology and adjustments directly in the dialogue, so specialist staff no longer have to wait for a response from customer service. Thanks to generative AI, it provides answers based on the Ottobock knowledge database and reliably supports professionals with questions about the company and its products.
Results
- Increased customer satisfaction, because specialist staff get reliable answers immediately
- Reduced workload for the customer service team, freeing it up to focus on more complex issues
