Consumer Brands
Congstar Tariff Advisor Chatbot for Mobile Plans
The mobile phone provider Congstar has developed an interactive tariff advisor chatbot using the LoyJoy platform.
The mobile phone provider congstar has developed an interactive tariff advisor using the LoyJoy platform.
Initial Situation
For most users, finding the mobile tariff that matches their own requirements means working through a lot of tariff details themselves. The goal was to take that off their hands: a quick and simple way to find the tariff that matches their individual requirements.
Solution Concept
The chatbot takes on that work in conversation: it asks simple questions about the frequency of use, the devices used, and the number of people in the household, then recommends the tariff that perfectly matches the individual requirements, with a direct link to the tariff details.
Results
- Fast, simple way to find the right tariff instead of working through the offer alone, very well received by users
- Optimised user experience while relieving service staff
- Direct link to the tariff details also supports lead generation
