Business Goals

The mobile phone provider Congstar has developed an interactive tariff advisor chatbot using the LoyJoy platform.

The chatbot asks simple questions about the frequency of use, the devices used and the number of people in the household.

Based on this, it recommends a tariff that perfectly matches the user’s individual requirements.

The user is directed to the tariff details via a direct link.

Results

The chatbot has been very well received. It enables users to find the right tariff quickly and easily.

LoyJoy enables Congstar to optimise the user experience and relieve its service staff at the same time.

The direct link to the tariff details also supports lead generation.

Watch the Case Video