LoyJoy in the OMR Software Guide to Artificial Intelligence
The latest OMR Software Guide: “Artificial Intelligence” offers businesses a comprehensive guide to AI solutions. It explores how intelligent tools can efficiently support business processes in day-to-day operations. We are delighted to be featured in this edition as an expert recommendation in the field of Agentic Customer Service and Sales.
AI agents that actually resolve issues: via chat and phone
The guide makes it clear: basic FAQ bots are a thing of the past. Modern businesses need AI agents that don’t just take enquiries, but resolve them completely.
Our AI agents act as digital employees who independently carry out entire service and sales processes, both via chat and over the phone.
The key points about LoyJoy at a glance:
- New: AI agents on the phone: Our agents now resolve complex issues not only via chat but also by closing cases over the phone, all on a single platform. More information is available here.
- True process depth: With over 100 modules, our agents carry out complete workflows, from contract enquiries to checkout.
- Rapid go-live: The first productive use cases are up and running within just 2 to 4 weeks.
- Secure & Integrated: Made in Germany, hosted in the EU and seamlessly integrated with
Proven practical effectiveness
Our partners’ figures demonstrate that this approach works: for example, by using LoyJoy, RTL+ achieved an impressive automated resolution rate of 98%. Companies such as TRUMPF, R+V Versicherung, Vaillant and SCHOTT are also already relying on the stability and scalability of our platform.
Have you read the guide yet? Let’s work together in a 30-minute potential analysis to see how our AI agents, whether via chat or voice, can also lighten your daily workload. 👉🏼 Book an appointment for your potential analysis here
— by Laura Knittel