AI agent with feedback question: template with quality assurance and handover
Description
This AI agent goes beyond simply answering your questions with generative AI. It implements an intelligent process to ensure the quality of its answers. The AI proactively decides whether a feedback query (e.g., “Was this answer helpful?”) is appropriate. In the event of negative feedback or critical inquiries, the agent seamlessly provides various handover options to a human employee, such as requesting a callback, initiating a live chat, or automatically creating a support ticket.
Highlights
Highlights
- AI-Powered Responses
- Integrated quality assurance
- Intelligent handover logic
What the template does
The template demonstrates an AI agent that proactively asks for feedback after its answers (“Was this helpful?”) and routes negative responses to a human via callback, live chat or ticket creation. The trigger logic is configurable, so feedback prompts only appear when appropriate.
The agent decides itself when feedback is warranted based on uncertainty signals in its own answer or topic sensitivity. Handover options are pluggable.
How to start
- Add the template to your workspace.
- Adjust the AI agent’s knowledge sources and tone.
- Configure feedback triggers and handover paths (callback, live chat, ticket).