Business Goals

Savencia, a long-time LoyJoy customer, aimed to develop a new AI-powered chat experience. The chat is now integrated into the German web portal “ich-liebe-käse.de” (I love cheese).

Users can ask “Käse-Karl” questions about Savencia’s cheese products and browse through delicious recipes.

Results

Savencia now offers its customers a new AI cheese chat experience on its website. Customers can interact with their favorite cheese brand on a new level.

The chatbot recommends recipes featuring Savencia’s cheese, enhancing recognition of the different cheese varieties.

Watch the Case Video