Smart Start: chatbot template for clear entry points via button selection
Description
Smart Start chatbot: clear button choices at the entry point, users pick their topic in seconds and jump into the right chat path.
Highlights
Highlights
- Direct navigation in the chat with just one click
- Clear button selection for various requests
- Can be combined with service, sales or campaign paths
- Minimizes bounce rates through clear orientation
This template shows clear entry buttons at the start of the chat. Instead of typing freely, users pick their request with one click and land directly on the matching conversation path, for example FAQ, product advice, service or contact.
Highlights
- Navigation with a single click: Users pick their request via a button instead of typing freely.
- Clear selection: A few clearly labeled buttons lead directly to the matching conversation path.
- Combinable with further paths: Can be linked to service, sales or campaign paths.
- Fewer drop-offs: Clear orientation at the start reduces drop-offs compared with an open free-text entry point.
Use cases (examples)
- Entry point for service requests with clear topic selection
- Initial routing between product advice and support
- Campaign landing pages with topic-matched entry points
- Contact requests routed directly to the right topic
- FAQ entry point for common questions without free-text input
What is included in the template?
- Pre-configured entry buttons for FAQ, product advice, service and contact
- Adjustable labels and number of buttons
- Predefined follow-up paths per button
- Sample flow to guide your own extensions
Get started in under 5 minutes
- Install the template
- Label the buttons: Adjust requests and labels to your use case.
- Set the follow-up paths: Link each button to the matching conversation path.
- Embed and test: Embed the chat on your website or in your app and run through the entry point.
Frequently asked questions
The number is entirely up to you, in the no-code editor you adjust labels and number to your needs.
Yes, the label and follow-up path of every button are freely configurable.
That can be added on top, the template itself focuses on the guided button selection as the entry point.
For entry pages with several possible requests, for example service, product advice or campaigns.
Clear orientation at the start tends to lower the drop-off rate compared with an open free-text entry point.
Yes, the buttons can be linked to service, sales or campaign paths from other templates.