AI damage report: chatbot template for insurers and service
Description
With this AI-powered template, users can quickly and easily report a damage case in the chat — whether it’s for their smartphone, car or many other use cases. The intelligent AI assistant understands free-text descriptions and automatically extracts relevant information, or guides users through targeted questions step by step.
Highlights
Highlights
- Simple damage reporting via chat (free text or click)
- Relevant information is automatically recognized and assigned to variables
- Higher customer satisfaction
What the template does
The template captures damage reports in chat in two variants: users describe the damage in free text and an AI assistant extracts the structured fields (damage type, date, parties involved, description), or they are guided step by step through a structured query. Required fields, damage types and follow-up processes are configurable.
Applicable for insurance damages, device damages, repair requests and similar matters. Structured data is passed to the claims system.
How to start
- Add the template to your workspace.
- Define damage types and required fields in the module.
- Connect transfer to the claims system (via API client or via email).
See setup guide
More insurer use cases at /en/industries/insurance/.