Enterprise platform for Agentic Customer Service and Sales

Curated sources (PDF/DOCX/XLSX/PPTX, websites, knowledge bases), guardrails and prompts you control. Plus direct access to complete documents such as insurance policy terms.

Your business team builds and analyses AI Agents directly in Claude Cowork, ChatGPT Work or OpenWork. Included from the Professional plan.

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Every LoyJoy agent uses external MCP servers as tools and is one itself. Connect ERP, shop or internal systems without code.

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Gemma 4 on our own hardware by default. Plus always access to the latest AI models, from GPT and Claude to open-source models like GLM and Kimi. Selectable per tenant, no lock-in to a single model.

AI reviews your dialogs and highlights optimization potential and missing data, for better deployment quality.

Conversations are summarised automatically and rated by sentiment, topics are detected and made filterable. See what customers ask about and where content is missing.

Design dialog flows and real processes: conditions, loops, webhooks, human-in-the-loop.

Upload test questions for automatic simulation, no manual chat operation needed. Quick verification for model or knowledge base changes.

GPT Recommender builds intelligent product advisors without programming, with follow-up questions, product suggestions, availability, and add-to-cart.

AI agents on the phone that resolve requests end-to-end: low latency, natural voices, barge-in, and SIP telephony connection. Same agent as in chat, 40 languages, seamless handover to live agents.

Build once, deploy everywhere: web chat, WhatsApp, social messengers. Same AI Agent works across all channels, responsive, accessible, screen reader compatible.

Secure customer identification with OAuth providers (Azure Active Directory, Keycloak), restrict access to registered users.

HeyGen, D-ID, and Moonscale avatars integrate seamlessly into LoyJoy agents, for personalized and engaging customer experiences.

Seamless switch from automation to human agents; users get notified and can continue later.

View history of your changes, restore older versions, the last five versions are always saved for complete project control.

Fine-grained user permissions and roles for large organizations, full control over access and authorizations.

40 languages available including German, English, Spanish, French, Chinese, and Arabic (RTL), global rollouts and local adaptations.

EU hosting and features designed to support GDPR, the EU AI Act, DORA and accessibility law. The chat LLM Gemma 4 runs on our own hardware in Germany, telephony in its own EU Data Zone. Encryption in transit and at rest.

Attach systems and data (CRM, ERP, DWH, PIM, ticketing) via connectors, MCP tools, or REST.

Model dialog and business flow with drag and drop in the Manager or in conversation with your AI assistant. Add rules, approvals and guardrails.

Let agents execute tasks end-to-end; hand over to humans when needed; measure KPIs in analytics.

Launch journeys without code, own copy and variations, iterate with A/B tests. AI Quality Check supports optimization efforts.

Standardized integrations, identity, observability, SLAs, policies. Enterprise role & rights management for large organizations.

Multi-tenant rollout, localization in 40 languages, change control, releases. Complete versioning with history and OAuth authentication for secure user management.