Conversational Platform
B2B Solutions
Lead qualification & product consultation for complex B2B products – seamlessly integrated into Salesforce, SAP & your PIM.
The LoyJoy chat transforms complex B2B products into tangible solutions: It qualifies leads, provides advice on products and product variants, and transfers all data to your CRM – in 39 languages, multi-tenant capable, and globally deployable.
Why LoyJoy for B2B?
Make complex products understandable – interactive questions, comparison tables & product carousels.
Automate lead qualification – collects needs, budget, timeline, and writes them as variables directly into Salesforce or SAP.
Omnichannel – QR code at trade fairs, embedded in the customer portal, WhatsApp link in the service newsletter.
Multi-tenant & multilingual – 39 UI languages, separate tenants for business units or country organizations.
Focus Use Cases
| Use Case | Description | Matching Integrations |
|---|---|---|
| Lead Qualification | Captures core information (industry, quantity, budget), evaluates via scoring, and immediately forwards hot leads to sales. | Salesforce CRM, SAP CRM |
| Product Consultation | Finds suitable machines / medical devices through a decision tree or GPT advisor; displays products, product variants & accessories. | PIM systems (Akeneo, SAP PCM), SAP ERP |
| 24/7 Product Q&A → Lead Transfer | Generative AI answers individualized product questions around the clock, recognizes purchase intent, and automatically starts lead qualification – in all 39 languages. | GPT Agent, PIM systems, Salesforce CRM |
| Customer Service Automation | After purchase, the chat answers questions about operation, troubleshooting, or complaints; templates for service flows accelerate implementation. | SAP Service Cloud, Knowledge Base, API Client |
| Self-Service Inquiry | Create spare parts or service tickets directly in the chat, including photo upload. | SAP Service Cloud, ServiceNow |
| Trade Fair QR Code | Visitors scan the QR code, the chat asks about needs & sends a PDF data sheet via email. | HubSpot, Brevo |
Industry References
| Customer | Industry | Application Area |
|---|---|---|
| TRUMPF | Mechanical Engineering | Lead qualification & product finder for sheet metal processing machines |
| SCHOTT | Industrial Glass | Chat consultation on specialty glasses & quotation request |
| Paul Hartmann AG | Healthcare | Digital wound care advisor & service chat |
| Ottobock | MedTech | Product finder for prosthetics & orthotics |
Integrations in the B2B Stack
Salesforce (CRM, CPQ)
SAP ERP / SAP Service Cloud
PIM Systems (e.g., Akeneo, SAP PCM)
CAD Viewer & Document Portal via API Client
All integrations work without programming effort – via drag-and-drop in the BPMN editor.
Global Rollouts Made Easy
Multi-tenancy – separate data spaces for business units, regions, or brands.
39 languages out-of-the-box – automatic fallback logic, translation API optional.
Permissions & Audit Logs – role-based access model.
Security & Compliance
GDPR & EU AI Act compliant
Hosting in EU regions with our hosting provider
ISO 27001 certified infrastructure
Explainable AI & anonymized analytics