"More direct than any form – with a noticeable reduction in workload for our service team."
Westfalen AG
Interview at data:unplugged
Success Cases
Westfalen Flüssiggas Chatbot für Anfragen & Service
KI-Chat für Westfalen Flüssiggas: Interaktive Beratung, schnelle Anfragen und effizientere Serviceprozesse für Kunden und Interessenten.
Business Goals
The Westfalen Group is active in technical gases, refrigeration and heating, service stations and mobility, and respiratory home therapy. For their liquid gas division, a GPT AI-powered chat was created on the LoyJoy platform.
Customers and leads can get all necessary information about the different offers of Westfalen and can send concrete inquiries for specific solutions to Westfalen.
Results
Customers can conveniently enter requests for liquid gas directly in the chat. Because of its interactive interface, the chat performs better than any traditional request form.
In addition, the automation saves time for the service staff.
Video Testimonial
At data:unplugged, Westfalen AG explains how the AI chat makes liquid gas inquiries more direct than any traditional form – with noticeable relief for the service team.