Success Cases
SCHOTT AG at LoyJoy: All AI Agents at a Glance
SCHOTT AG uses LoyJoy across multiple business units: product advice, customer service and recruiting. All projects at a glance.
The Customer
SCHOTT AG is a globally leading technology group for specialty glass and glass ceramics, active in fields such as pharma, electronics and astronomy. Revenue in fiscal year 2025: €2.83 billion, with more than 17,400 employees worldwide in over 30 countries.
The Collaboration With LoyJoy
SCHOTT uses LoyJoy across multiple business units for product advice, technical customer service and recruiting, each as a dedicated AI agent tailored to its business unit.
Projects at a Glance
- SCHOTT CERAN Customer Service: Global AI chat in 10 languages, rolled out worldwide in a few weeks.
- SCHOTT KIMAX Product Advisor: Product search and distributor localization for glass drainage systems.
- SCHOTT ZERODUR® Service Chat: Technical assistant for material data and project inquiries.
- SCHOTT Pharma Product Advisor: Guided navigation through the primary packaging portfolio.
- SCHOTT Recruiting Chat: Career portal assistant with the option to apply directly in chat.
Projects in Pictures
SCHOTT CERAN Customer Service
SCHOTT KIMAX Product Advisor
SCHOTT ZERODUR® Service Chat
SCHOTT Pharma Product Advisor