Stadtwerke Herne: Chatbot für Zählerstand-Service

Business Goals

Stadtwerke Herne wanted to make their customer service available around the clock and to relieve the service team of recurring inquiries. Routine matters such as submitting meter readings or adjusting advance payments should be handled by customers quickly and easily directly in the chat - without forms and without waiting times.

Results

With the LoyJoy AI chat, customers report their meter reading and adjust their advance payment directly in the dialogue. The requests are passed on to the service team in a structured way, and the team takes care of the implementation - entirely without paperwork. Stadtwerke Herne achieves higher conversion rates, lower processing costs, and more efficient processes, while increasing customer satisfaction and strengthening customer loyalty.

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