Loyalty points: chatbot template for playful loyalty programmes
Description
Customers can collect loyalty points with a variety of exciting tasks to incentivize ongoing engagement and encourage brand loyalty
Highlights
Highlights
- Loyalty program
- Strengthen customer relationships
- Spread Joy and Loyalty
This template shows how participants collect loyalty points through playful tasks in chat, such as quizzes, surveys or mini actions. Every task awards points, which are posted via API to your connected loyalty system. Scoring logic and tasks are adjusted to your brand in the no-code editor.
Highlights
- Collect points through playful tasks: Quizzes, surveys and mini actions in chat are all linked to their own point allocation.
- Points posted straight to your loyalty system: Every point awarded is sent via API to your connected loyalty system, with no manual reconciliation.
- Ready to connect to redemption: Combined with the loyalty reward template, participants redeem their collected points for rewards right away.
Use cases (examples)
- Adding playful points activities in chat to an existing loyalty programme
- Customer engagement through recurring mini tasks instead of one-off actions
- Product surveys with a points reward instead of a classic feedback form
- Reactivating inactive loyalty members with new tasks
- Seasonal points campaigns that complement your core programme
What is included in the template?
- Prepared task types such as quiz, survey and mini actions
- Configurable scoring logic per task
- API connection to post points to your loyalty system
- No-code editor to adjust tasks and point allocation
Get started in under 5 minutes
- Install the template: Add the template to your workspace with a single click.
- Connect your loyalty system: Connect your existing loyalty programme via an API client.
- Adjust tasks and scoring logic: Design your own tasks and set the point allocation for each one.
- Test and publish: Run through the tasks yourself once, then embed the chat on your website.
Frequently asked questions
The template ships with examples for quiz, survey and mini actions, which you can adjust in the no-code editor or extend with your own task types.
Yes. The points awarded are posted via API to an existing loyalty system. Without a connected system, the point balance cannot be stored permanently.
For redemption, use our loyalty reward template, which accesses the same point balance directly.
Yes. Every task has its own scoring logic, configurable in the no-code editor.
You decide, for example once per task or repeatedly at fixed intervals.
The template itself does not capture additional personal data beyond the points posting. You remain responsible for the data protection assessment of your connected loyalty system.