Loyalty reward: chatbot template for redeeming loyalty points
Description
Customers can redeem loyalty points for a variety of enticing rewards that incentivize ongoing engagement and encourage brand loyalty.
Highlights
Highlights
- Loyalty program
- Strengthen customer relationships
- Spread Joy and Loyalty
This template lets participants redeem loyalty points they have already collected, right in the dialogue. Participants see their current point balance, choose from the available rewards and confirm the redemption. The balance is checked against your existing loyalty system via API.
Highlights
- Real-time point balance: Participants see their current point balance right in the dialogue, retrieved via API from your loyalty system.
- Reward selection with conditions: Available rewards, minimum point thresholds and redemption conditions are fully configurable.
- Direct redemption, no channel switch: Choosing and confirming a reward happens in the same dialogue, without a separate login area.
Use cases (examples)
- Reward shop for an existing loyalty programme in chat instead of a dedicated customer portal page
- Redeeming loyalty points straight out of your customer communication channels
- Seasonal reward offers with limited availability
- Taking load off the service hotline and email support for redemption requests
- Adding a self-service channel to an existing loyalty programme
What is included in the template?
- Dialogue showing the current point balance
- Reward selection with configurable minimum thresholds and conditions
- Confirmation logic for redemption
- API connection to reconcile the point balance with your loyalty system
Get started in under 5 minutes
- Install the template: Add the template to your workspace with a single click.
- Connect your loyalty system: Connect your existing loyalty programme via an API client.
- Configure rewards and conditions: Set up the reward catalogue, minimum point thresholds and redemption conditions.
- Test and publish: Check the redemption flow yourself once, then embed the chat on your website.
Frequently asked questions
Yes. The template is built for redemption and reconciles the point balance via API with an already existing loyalty system. If you do not yet run a points account, our loyalty points template is the better starting point.
It is retrieved via API from your connected loyalty system on every dialogue and shown in the chat.
Yes. You can configure any number of rewards, each with its own minimum point threshold and redemption conditions.
The redemption is reported back to your loyalty system via API, so the point balance is reduced accordingly.
The connection is made via an API client to your loyalty system, an additional CRM connection is possible on top of that depending on your use case.
The template itself does not capture additional personal data beyond the point balance lookup. You remain responsible for the data protection assessment of your connected loyalty system.