LoyJoy

Conversational Platform

BPMN 2.0 Process Automation

How LoyJoy uses BPMN 2.0 to visually model and automatically execute business processes – no code required, intuitive to use, and infinitely scalable.

BPMN 2.0 Process Automation

Empower Your Ideas Without Code

LoyJoy seamlessly connects BPMN 2.0 process automation with agentic AI. This unique combination of secure, scalable process execution and autonomously acting AI agents is unparalleled in the conversational AI market.

BPMN 2.0-Standard

LoyJoy is based on the BPMN 2.0 modeling standard and utilizes the Business Process Model And Notation (BPMN) 2.0 standard to model and execute processes. BPMN is a standardized way of representing business processes through flowchart diagrams. LoyJoy extends BPMN using a standardized extension mechanism, ensuring that all LoyJoy experiences are in fact standardized BPMN process models.

Agents as Process Models

When creating a chat experience in LoyJoy Manager, a BPMN process model is created, which is extended with LoyJoy-specific process module semantics. Adding a process module to the chat experience creates a BPMN subprocess in the BPMN process model, with LoyJoy-specific attributes added to the subprocess. For example, the Email process module specifies that an email should be sent and who the recipient should be.

BPMN Process Modules

LoyJoy's BPMN process modules consist of predefined logic encapsulated within a BPMN subprocess, which can be freely positioned within the process editor. These modules enable users to build their own chat experiences, with the ability to ask customers for their first name and store the answer, among other features. With over 100 available BPMN process modules, the list is constantly growing, providing users with more options to create unique and personalized chat experiences.

Example: application flow with live calculation and PDF

For a concrete example of how BPMN process automation and Agentic AI work together in a full application flow, see the pension depot chat agent template: knowledge-based advice, live calculation of the potential depot payout, appointment booking or direct sign-up, and an automatic PDF application, all in the same dialogue.

Process logic with the Expression Engine

The LoyJoy Expression Language adds dynamic conditions, calculations and personalised content to visually modelled BPMN processes. It is a security-focused subset of the Jakarta Expression Language and can access process variables and the functions provided by the platform.

Expressions can be used for conditions, variable assignments and interpolated text in chat messages or email templates. They range from simple expressions such as gender == "male" ? "Dear Mr." : "Dear Ms." to function calls such as stringContains(getParam("haystack"), "needle").

Typical uses include:

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