Conversational Platform
E-Commerce Solutions
AI Customer Service & AI Shopping Assistant – integrated in no time with Shopify, Shopware & Co.
Today’s online shoppers expect instant answers, personalized recommendations, and a seamless checkout process. LoyJoy combines service automation and AI-powered consultation in a single chat experience – around the clock, barrier-free, and without code.
Why LoyJoy for E-Commerce?
24/7 Customer Service – answers questions about order status, delivery time, or returns in real time.
AI Shopping Assistant – asks brief follow-up questions, recommends up to three available products, can issue coupons, and product recommendations can be added directly to the shopping cart at the touch of a button.
Shop Integration via Click – Shopify app, Shopware plugin, REST API for Magento & WooCommerce – or simply upload product data as Excel/CSV or import it automatically into LoyJoy via API.
Barrier-free & WCAG-compliant – web component complies with HTML standard, works with screen readers.
Bring Your Own AI & Azure AI Search – connect your preferred LLM or use RAG to keep product data always up-to-date.
Live Analytics & A/B Tests – optimize questions, texts, and coupons in minutes – without developers.
International & Multi-tenant capable – 39 languages, separate workspaces for countries or brands.
Typical Use Cases
| Use Case | Short Description | Shop Integrations |
|---|---|---|
| Customer Service Automation | Order lookup provides shipping status, creates return labels, or answers payment questions. | Shopify, Shopware, Magento |
| AI Shopping Assistant | Customers describe their wish (e.g., wine): Chat asks follow-up questions, recommends up to 3 available items, can issue coupons & add-to-cart button at the touch of a button. | PIM, Shopify Cart API |
| Cross- & Upselling | Offers accessories or higher-value alternatives based on shopping cart data. | Shopify Scripts, Shopware Rules |
| FAQ Bot | Provides answers to shipping, customs & payment methods – template live in under 30 minutes. | WooCommerce, API Client |
Each use case can be started with a pre-configured template and then customized in the no-code editor.
Reference – Wine in Black
Digital Sommelier – 3,500 wines, AI-guided consultation like in a specialist shop. Only shows available wines, issues a personalized 10% coupon, and adds the recommendation directly to the shopping cart.
Shop Integrations & APIs
Shopify App (Order API, Cart API)
Shopware 6 Plugin
Magento / Adobe Commerce via REST
WooCommerce via Webservice
PIM Systems (Akeneo, PIMcore)
All modules are integrated via drag-and-drop in our BPMN engine – no code needed.
Product Finder + Service = All-Round Carefree Chat
A single chat covers consultation, ordering, shipment tracking, and returns. Thanks to integrated live analytics, you see conversion levers immediately and test variants via A/B testing.
Security & Compliance
GDPR-compliant, hosting in the EU
PCI-DSS-ready – payment data is only passed on in tokenized form, not stored
Explainable AI – shows which product data led to the recommendation
Multi-tenancy & Rights Management for international shops