Business Goals

A chatbot was developed for Eucerin’s Brazilian website to answer questions about Eucerin anti-pigment products with the innovative active ingredient Thiamidol.

Based on a knowledge database from Eucerin Brazil, the AI generates the answers and helps customers make the right product choice.

Results

The chatbot developed on the LoyJoy Conversational Platform enables Eucerin to promote its anti-pigment products and provide consumers with useful information about the active ingredient Thiamidol. It also provides links to the newsletter registration and the online store.

Watch the Case Video